Sheraton Mission Valley San Diego Hotel, San Diego

The carpet in our room was filthy stains everywhere. The bathroom sink kept getting backed up and had to wait a few minutes for it to drain. Pool looked like it hadn't been cleaned in a few days. Bathroom in lobby was clean but out of three water faucets only one worked. For the price it's not worth staying at this hotel too expensive for such a dirty room.

First off, they gave away our room before we arrived. It was a busy weekend and we had to drive, after midnight, to another hotel 30 minutes away. They paid for that room and promised to pay for our 2nd night at the Sheraton, which they said would all be taken care of through Price Line, but as it turned out, was not. I was still billed for the 2nd night and since the breakfast at the hotel they sent us to cost as much as the room at the Sheraton, we did not end up ahead for the inconvenience and extra gas money to drive to the other hotel. They did not return my calls or e-mails, nor did Price Line insist on reimbursement for the 2nd night. I will never stay at the Sheraton again and I am also very disappointed with Price Line.

This hotel is a total a disgrace to customer service and Sheraton brand. two months ago i had a meeting there and was charge 20% percent service charge for a $3000.00 room rental plus tax. the next month i had the same Meeting across the street at the Double Tree Mission Valley. I got a bill only for $3000 plus tax. I save almost 850.00 dollars plus the service was superior and more professional. I talk to the banquet manager at the Double Tree about the charge and he said that it was against the law in California to have service charge in room rental prices. Keep in mind this the next time you decide to have a Business Meeting there. Try the folks across the street they are more professional and the service is dignify of a Brand Name.

Was OK until I left it. I had a problem with the reservation charge and two weeks after I still have not got my money back... I have been more that responsible providing all the necessary information, but is something like politics... You chose them already... who matters what happens next. The communication between the hotel and me has not be the one that I am sure Sheraton owners are expecting from them. Besides, it is a very noisy hotel, have to walk far to get something to eat, so you better rent a car. Do not forget to carry your own towel to the "fitness center" and a glass for the water... They sometimes forget to set it up... Ahhh! Do not forget to pay $10 for the Internet. The only thing I truly liked was the restauran and it variety menu. Good luck... Rafael Cruz

The location was a bonus being close to many of the places that we planned on visiting. There were several excellent places close by to eat and a great coffee dive. The room was clean and the hotel staff pleasant. Our room was toward some towering bright lights that peered right into our room all evening; however, we did learn on our last day that there was a shade to pull behind the rows of curtains. We will stay there again, controlling the bright lights of course. It fit my standards for my family while maintaining to my tight budget as well. Excellent place to stay!

I have heard your service and communication is severely lacking. You need to watch which guests you provide poor service to. Double charges, room given away even with notification of late arrival and prepay for room.

Good location for visiting the sights of San Diego, rooms a bit on the small side but since you do not spend much time in your room, as you will be out taking in the sights and sounds of San Diego it was quite okay. Only drawback the freeway is right on your doorstep and can be very loud at times.

It was an OK room for a sleep. Room kinda smelled a little like smoke. But for the price, what more could you ask for.

The service was outstanding and the location was perfect. We were minutes away from Seaport Village, Sea World, the Zoo, La Jolla, Coronado, and Balboa park. Family oriented and clean.