The Portofino Hotel and Yacht Club - A Noble House Hotel, Redondo Beach

Within a few hours of leaving the hotel I realized I left an expensive necklace and bracelet. Immediately called the hotel and was told the room was already cleaned and housekeeping found nothing. I asked to speak with the maid who cleaned the room and was told they would speak to them and call me. Never received a call back and no jewelry. My fault for forgetting them but really disappointed in the honestly and values of the hotel. For a 4 star hotel I would have expected more and will never stay again. First time visit to Redondo and with such a bad taste in my mouth I will not be going back. Hopefully karma will catch up!

First let me say, the area around the hotel is very beautiful, and people who work actually on the hotel grounds (janitorial staff, groundskeepers, facilities guys, etc) were WONDERFUL! Very nice and helpful - unfortunately, those were the ONLY positive aspects of this hotel. I organized a conference there for my company, and I was embarrassed to have them here. The issues were: • The rooms are shabby (cracked paint, chipped wood and tiles, peeling wallpaper, threadbare carpeting). • The walls are PAPER thin (seriously - I could hear every conversation the people ACROSS THE HALL were having and that the woman next door had the sniffles – I am not exaggerating). • They're expensive normally, but they add exorbitant fees for EVERYTHING ($10 to rent an extension cord for 8 hours, $180 a day for internet access, etc). • In addition to charging internet access in the conference room, they charged some (but not all) of the attendees separately for personal access and amounts were all different ranging from $11 - $25 per person. • One person was charged in error, and it took eight weeks for them to get refunded. • 12 attendees waited over two months for the charges to go through. • When I was trying to get the billing straightened out, I was directed to different "managers" who I later found out weren't managers at all. • One person who emailed me regarding the issue had a woman's name in the email address, and a completely different man's name on the email signature, which seemed shady to me (and was never explained). • I was told the person we’d originally arranged things with was no longer with the company, but then I received emails from her. I could go on for a lot longer about all of the issues, but these are the highlights (or I guess I should say lowlights). I would never recommend this hotel and I would, in fact, STRONGLY encourage anyone thinking of staying here to reconsider.

Loved it! So romantic!!!! The view is so beautiful and relaxing. So many places to dine at but their own restaurant was the best! I so recommend this place to everyone that wants a romantic getaway.

What a great place to stay, especially for the price. Although I stayed on the Ocean Side, I could have stayed on the Marina side for less, and still enjoyed my stay. I will definately return the next time I am in the area. Great service, although, they did not have a the esperesso machine working in the main bar.

the valet guy put our luggage into a different room from the one me and my gf had checked into. in the end, we like what we saw so we requested to stay in that 'wrong' room. glad that they allowed us to do so. very comfy and spacious room. the lounge was nicely done up. the internet connection was down during our second night there. the marina view from our 3rd floor room was refreshing.able to get many nice food in the area. we regret having too little time to spend in that area. so we made an agreement to return to that this hotel on our next visit to LA.

I have stayed @ the Portofino may times since the early 80's. I love the place for many reasons and look forward to returning in the future. It is an oasis in LA

This property is simply outstanding. The restaurant Baleen is stunning, the hotel so charming.. the ballrooms are amazing, beautiful ocean views. I loved it!! They recently had their Grand Re-Opening, and the hotel was totally made over perfectly. Do yourself a favor and discover this slice of paradice in the South Bay!

we loved everything about this hotel. first, the great service. people who work there are really nice and pleasent. the Hotel is very clean. Then, there is the fantastic view from every room. we still have that mental pickture in our heads. Then the heated pool and jecuzi which is located right over this amazing marina view. Lets not forget the sea lions in the water that create a magical experiance and in addition the gandola ride in the marin with wine and cheese plate durring a calm evening. Plus the amazing restaurant located a few steps away also overlooking the marina. just perfect. we were there two months ago and we are going back in a couple of weeks. just what the doctor ordered!

The hotel itself is romantic and beautiful.. BUT the staff is horrible! They are incompetent! They made our experience a nightmare, because of their employees at the desk who cannot learn how to make a reservation! They ended up refunding one night and discounting the others due to their mistakes..Also, there is NO fast internet access! It is archaic dial-up! But it was a birthday and that is inexcusable! The sea lions are within 1/2 mile from the hotel and you can hear their roar from the rooms' balcony or patio! Endlessly, sailboats glide by....The lobby is breathtakingly comfortable with giant open windows and a cozy fireplace at night! Love the hotel.. Hate the management!

I just booked on 06-18-05 and had to wait 1 hour ( NO LIE) to check in because of incompetence. I booked an ocean front room, confirmed the rooms availability before I drove 1.5 hours to get there and was told at arrival that the room was not to be had. I was told I could wait 3 hours for a less desireable room on the first floor. The manager called me a liar and said that I didn't call in and confirm anything. The room I read about on the website stated that it was over 600 sq. ft. The room I finally got after 1 hour was the original room I was suppose to receive and it wasn't at all the room that was confirmed over the phone or advertised on the website.I think the rooms totla sq. footage was less than 450 sq. ft.. It was a small cramped little room that could not hold the amount of people that I had reserved it for. The manager is smug and doesn't comprehend his position as a manager. The whole feeling of having a relaxing day at the beach was ruined by the attitude of the workers at this hotel. I was given a extra room but only after 1 hour of complaining and rejecting other rooms that could host a roll away bed. If you are smart you will book at the Beach House. I totally regret having stayed at this hotel. It bumed my whole parties mood and ruined my sister's last day in Los Angeles. Ohh, don't expect to get the owners name or highest ranking manager either. That request was completely ignored. As we left the hotel the following morning the manager didn't even address us or ask us if our stay was satisfactory.