Executive Hotel Vintage Court, San Francisco

The rooms were recently remodeled, very nice, with nice amenities. Wireless Internet is available (for a price). free wine at 5pm in the lobby is a nice touch. Comfortable beds. Rooms were small, but nice for the price. You have to ASK for a coffeemaker, but it's delivered quickly. Just make sure you ask every day for more coffee....

If you like older hotels with character, this is it. Rooms are small but the bed was comfy and the room was clean. We stayed on the third floor, were able to have the window open all night for fresh air, and enjoyed the location - off Union Square, right on the trolley car line, close to Chinatown and walking distance to some moderately-priced restaurants. The stairs squeak if you take them, there is a wine-tasting hour, and a continental breakfast with cheese danishes. The only complaint is the shower was VERY small; I was claustrophobic and am 5'4; my husband is 6'5 - don't even know how he was able to maneuver in it, but he didn't complain.

Reviewers who reported musty smell are totally correct. I had to open both windows and turn the aircon fan full to get rid of it. The staff are very helpful but the rate is too high for this hotel. Having been in SF, I would go for alternatives and not stay here again.

We checked in after a long day at a conference, hoping to jump right into bed. Unfortunately, the heater in our room was not working. It took almost a half an hour for the handyman to show up, and then he proclaimed it broken (no kidding!) and told us to call the front desk for a new room. The radiator in the new room wasnt much better. It worked, but would rattle incessantly every few minutes, like chinese water torture, preventing us from falling asleep. The next morning we needed to iron our clothes and the iron was FILTHY with starch residue, and my shirt was white. We called for a new iron but, after half an hour, it never arrived. So I had to use the key to our old room (the one with the broken heater) to sneak back in and swipe the iron. No attempt was made to apologize for the inconvenieces we suffered here. For this level of service, you can find many cheaper options. Even a hostel would be better.

The lobby smelled musty and old as soon as we arrived. The hallway to the room smelled worse. The room and furnishings were old and musty too. Had to air the room out to make it smell better. Location was convenient but we moved to another hotel because we could not take the smell. We enjoyed our trip so much more after moving to another hotel one street away.

We stayed at the Vintage Court recently and have stayed there before. The rooms are small but pleasant with a city feel. The location is wonderful, convenient to Belden Place restaurants, Chinatown Gate, Union Square, other great restaurants. Our staff was very pleasant, and we always enjoy the evening wine tastings as well as being able to get coffee/Danish in the mornings in the lobby. Will definitely stay there again.

My girlfriend arrived on Wednesday and discovered that the toilet was continuously running, despite her not having used it. She called the front desk, and the hotel sent a gentleman up to check the toilet. She advised him that she wasn't sure what was wrong with the toilet, but she added that she noticed a lot of water on the floor of the bathroom, and she didn't know where it originated from. She suggested that it might have come from the toilet, or may just have been from the cleaning before she checked in. The employee checked out the toilet and found that the water on the floor was actually spewing from a pipe connected to the toilet. The man then told her that the maintenance worker had just left for the day, and that she would have to wait until morning to have the repairs done. In the interim, the man turned off the water to the toilet and told her to "just turn the water back on every time you want to use the toilet." Obviously unimpressed with this arrangement, she asked if she could transfer to another room. The gentleman said that the hotel was booked for the night, and this was not a possibility. The gentleman then left. After speaking to me on the phone, my girlfriend and I decided that we needed to see if anything else could be done, because hand-operating a toilet was not our ideal arrangement. She went down to the front desk and spoke with a woman who she thinks was named Ty or Tys or something similar to that. We asked for the hotel to compensate us in one of three ways: either (1) move us to a different room, (2) monetary compensation, or (3) call the maintenance guy back and get the toilet fixed ASAP. My girlfriend was told that we could not move to another room because all the rooms in the hotel were booked, and they were completely booked throughout the dates we had paid for. When my girlfriend suggested that we stay one night in the defunct room, and then move to a different room the next day, Ty said "you don't want to jinx yourself; the other rooms might have something wrong with them too." This was quite startling, and got us wondering just how many rooms at Vintage Court had problems as severe as a non-working toilet. We did not think it was worthwhile to complain about the other issues because, while all were extremely unprofessional and inconvenient, they paled in comparison to the lack of adequate bathroom facilities, which didn't even elicit a formal apology from management. This is in light of the fact that we have had far more mundane incidents at other hotels (in the same city, in fact) where management was so apologetic that we received one night of our stay for free. Plus, that compensation had occurred without us even having to ask. Any reasonable hotel would know of having peeling wallpaper and holes in the linens. In fact, the hole in our shower floormat was showing when it was neatly folded at the edge of the shower. Moreover, the bugs in the bathroom are hard to miss, especially when we noticed them during our daily showers, and the maids were in the bathroom daily as well. It is hard to believe that the hotel was unaware of these things, particularly since they are a boutique hotel with very few rooms. Of course, this same logic should apply to running or leaking toilets.

We liked everything. we had a great time. Everyone at the hotel was very helpful and made our vacation. The hotel staff helped with all our side trips. Wonderful. We will stay at the Vintage Court again. thank you. The hotel was very charming and clean.

We paid $250 to stay near Union Square...Hotel was fine.....rooms were very small....we waited for over an hour to get hot water to shower....it never made it past luke warm....the Manager said "it must be because everyone else in the hotel was taking a shower"....3 hours later - the water was hot...but we had to check out.....totally unacceptable....I would rate this Hotel a one star for overall experience - I have never had to take a cold shower at a hotel - even a Motel 6

Nice hotel overall. Serice was not upto the mark. Location wise great. I like the bar in the hotel. The pillows in the rooms were soft. Bathroom was big. I ddint get a room with kitchen.