Carousel Inn and Suites, Anaheim

Good - close to Disney. Bad - everything else. When we arrived the bathroom was dirty. They did not replace our used coffee mugs the next day - they just stuck new coffee bundles into the dirty mugs. The worst - we received a startling wake up call at 12:15am from the front desk because they wanted to clear up a clerical error. I had the documentation to prove it was their error and they wanted me to provide it at 12:15am! I couldn't get back to sleep after that which is bad when your full day at Disney begins at 6am - that morning was our special early admittance day. We received a $40 discount for their intrusion on our sleep - it wasn't enough!

Everyone very friendly and helpful. Beds very comfortable. Breakfast with panoramic view of Disneyland, awesome!!

*Check in was supposed to be at 3pm, but actual time was 5pm. *Cable tv would come and go. Staff simply replied with, "oh just give it time". *Internet connection was horrible (and may I mention at a fee). Staff told me to call the internet provider directly and washed their hands with the problem. This hotel is more suitably listed under cheap and badly managed motel.

We stay at the Carosel every year when we go to Disneyland. the rooms have recently been updated. Our room is always very clean. The front desk staff are always very helpful. The location directly across the street from Disney is perfect if you have a litlle one as we do. The Continental breakfast is good. We always arrive before check-in and they give us a pass so we can park our car and head over to Disneyland. The on site laundy is good. The only down side is the noise of people coming and going, but we do the same, this is to be expected as you are right across the street from Disneyland. Our overall stays have always been great!! I would highly reccomend staying here!!

My daughter and I stayed at the Carousel Inn and Suites for the first time this week. It was awful. The room was dirty (ie. everything we touched was sticky- door frames, handles, etc., there was a large stain on the lampshade as well as the upholstered sitting chair in the room, and the shower head looked as though it had never been wiped down or cleaned), the sheets were old, thin and so balled up so that they were too uncomfortable to sleep on. My daughter and I slept on top of the covers! It was miserable and then, to add insult to injury, there was a $9+ tax valet fee not listed online, (There is no option for self-parking) It was charged for each day there- so a one night stay resulted in $20.70 in additional charges, oh, and an additional $2 resort fee that the attendant at the time could not tell me what it was for. Never again! A complete rip off. And when I told the front desk person about this, I got NOWHERE! He said 'sorry'. Well, sorry doesn't fix it or make me want to ever go there again!!

We stayed in the view suite and at 6 am we started hearing lots of footsteps and chairs moving until 9 am. It was that the dining room was above us. We couldn't sleep anymore!!!!!!!!!!!!!!!

First off, our party consisted of 2 disabled adults, 1 other adult and a baby. Our criteria for booking a room was getting one near the main gate and one that had queen beds. This is what we were promised at Carousel Inn. What did we get? When we arrived at our room it was very hot and humid inside so we tried to turn the AC on and it did not come on. Also the fridge was not cold. The maintenance person came and fixed the AC fairly quickly. He installed a temperature knob in the fridge. In the morning our baby’s milk was frozen solid. No offers were made to replace this. The second night when we arrived at our room, we found that someone had been in our room while we were gone and urinated all over the toilet seat and left it in that condition. This of itself is entirely unacceptable and grounds for a full refund. No one should ever be expected to pay for that kind treatment. To make matters worse the TV armoire door was busted, the shower leaked all over the floor. The tub had grit at the bottom and backed up water when the shower was being used. There was an obnoxious loud noise coming from the machinery on the roof over our room which woke us up and scared our baby. On the second night I realized that the beds were not queens as we had been promised. I went to the lobby and a rude blond young man kept telling me I was wrong that they are queens. Finally he summoned the manager who came to the room and measured the width of the bed. Lo and behold the bed was 56” … not a queen. A standard queen is 60”. The manager claimed she didn’t know that they were not queens. The manager was nice and offered us 2 breakfast sandwiches and couple cookies. Although it was a nice gesture it may have made up for the leaky shower and the busted TV armoire door, but comes no where near making up for the urine or the full sized beds instead of queens. We asked the manager for floor towels and laundry bags which she agreed to obtain for us but we never received. After returning home from our trip, we called Carousel Inn asking about the rooms and they are still claiming to have queen beds. At first I gave them the benefit of the doubt about not knowing that the beds are not queens, but now that I brought this to their attention they still continue to tell people that the rooms have queens. That is downright dishonest. I would recommend Motel 6 over Carousel any day of the week. Better service and real queen size beds for less than half the price. The rooms are in far better shape and no lies. This is a bad neighbor hotel, which turned our year of a million dreams into a year of a million nightmares.

the service was marvelous staff escorted us to our room carried our bags up 2 flights of stairs helped us with finding the best place to eat nearby (Millie's) and local shopping to buy our grand kids souvenir's at places that don't charge a fortune. Its a great place to stay even if you aren't going to Disneyland which is right across the road a 2 minute walk for a couple of seniors 22 seconds across the road you can view the fireworks from the rooftop pool and go for a swim afterward s and then go to your room refreshed .I would recommend this hotel to anyone and especially to seniors the beds are extremely comfortable and clean my wife and I stayed for 8 days the morning breakfast is very nice. I especially loved the fresh brewed coffee wish we could buy it in Canada .It was like a home away from home when your almost 3000 miles from home you like to feel safe and comfortable and we did

No direction of our room, no help to carry our luggages and stroller. The room was small for 3 adults and 2 children to stay for 8 nites. We carried our luggages, stroller and 2 small children up to the very end of the building on the second floor with no elevator. The manager promised to give us a cot or to be moved to a comfortable family room but we received the cot on the 4 nite out of 8 nites stay and we were never moved. My daughter was sleeping with her 2 small children and one fell off from the bed. Not so funny!!!!!!!! Breakfast was okay. For families with children, make sure you get the room with elevator or stay on the first floor. Front desk personnel should take a refresher course in customer service skills.

The location is great. Fantastic places to eat next door. They will make your budget go farther. But there is a down side. The front desk staff from our experience... were awful.Our flight arrived early and check in is at 3:00pm. when I started to ask what time we could expect our room I didn't even get the question out of my mouth and I got my head bit off. I DON'T KNOW COME BACK AT 3:00. This girl acted like we were bothering her. Our trip took a downward spiral. Here we were so excited to get to Disneyland and after weeks of deciding on a hotel we chose this one and we were treated like unwanted visitors. When we did come back at 3:10pm we were slapped over some keys and we were told all the fees. If you lose your keys it's $5. If you make a phone call it's a $1 per call. You have a resort fee of $2.50 a day. Then it was "I need a credit card right now in order for you to get your room!" There was no HI... WELCOME....ENJOY YOUR STAY...nothing. We weren't even told how to get to our room! Or where the morning breakfast was located or where the pool. We had to ask another guest. We have decided for our upcoming trip in December to spend the extra money and stay at the Disneyland Hotel. You get what you pay for. We will however visit the all you can eat buffet restaurant and the IHOP. They are great places to eat.