horrible
By A Yahoo! Contributor, 9/7/06
When we entered into the room, it looked decent. Then we found out that lights were not working, the room swipe card was not working and we had to flush the toilet twice and some times 3 times after use.
There were no towels in the room on 2nd day. When we asked at help desk, the person started blaming us that you must have had used and threw them away. Is this the way, a customer is treated?? However we ignored these details.
But on our last day, the toilet overflowed. It was horrible and dirty. The help desk came after long time after we called. By then, it was all over the place. This was so upsetting. We were feeling really dirty. We had to cancel our plans due to this.
The staff was very rude. We were not allowed to talk to the manager. They even gave us a wrong name and contact number of manager. After coming back, we again tried to talk to the manager but nothing worked.
This was our worst vacation ever. After this experience, we decided not to stay in at the Beverly Hills Plaza Dirty Hotel.