Ramada Limited of Gilroy, Gilroy

Booked 2 nights for the Garlic Festival directly with the property, received a confirmation number and asked for the person's name we spoke to. Arrived, male at front desk couldn’t find the reservation. We provided confirming number and contact name of the person that we spoke with, got a rolled eyes, anger and attitude. Security Issue: We arrive back at our room on the following day at 4:30 p.m. to find the door wide open and the cleaning staff at work in the bathroom. I walked in, and removed luggage without the staff ever noticing that I had entered the room. After the staff finished, actually had the manager/front desk person rap loudly on the room door next. On opening the room door, the irate manager is in the hall, and in a loud voice tells me that, "you haven’t paid the rent". He demanded to immediately come to the front office and reswipe my credit card. Cleanliness: Stain on the bathroom wall stayed there both days... Looks like it is run by a couple. She is very nice, he needs some serious therapy. No name tags, no introduction on arrival. We just got attitude. Called this small property after we checked out. Told the (presumably same) gentleman that answered that we might have left a cell phone charger behind. He told us that it was not his department and that we would need to call back in the morning to speak to the housekeeping staff. The housekeeping staff we met, while very nice and helpful doesn’t speak English. That charger was written off. Never an experience this bad in many, many years of professional and personal travel. ...We'll be contacting Ramada Corporate.

I like that the hotel had a microwave and refrigerator, rooms were clean, also had a iron and ironning board, cofee machine which i like the most in the room. The only thing is that i was disapointed about the pool. It was durty and small, my kids were more excited about the pool than of us going to Bufante Gardens and when we went to the pool, let me tell you they were not to happy. I thought the outside needs a little help and just to tell you you are in between 7 eleven and a gas station. Overall it's ok to stay in if your not planning on taking a swim or staying too long.

After driving for 6 hours...we finally arrived about 1:00a.m., only to find out they had no record of our reservation. (It took them half an hour to finally answer the buzzer in the front desk.) They found us a "Suite" upstairs, we tried to open it and it was occupied by someone else! Returned downstairs (kids and luggage and all). Again,they took another half hour to answer the buzzer. Pretty much spent an hour in the parking lot freezing just to get a room. After finally getting settled in our room someone was trying to open our door! Continnental breakfast was okay but I didn't like serving myself from a milk gallon that other guests were serving themselves from. Good location from Outlets.

Dealing with this was the worst experience of my life. I spent 2 hours mostly on hold trying to get this resolved. I Canceled the reservation I made for the second night of my visit in Salinas as a result.