Hermosa Inn, Paradise Valley

Lon's has an excellent chef and food is quite good. Service is a bit spotty. Maybe to few servers when busy? Our room was room decorated in the southwestern style. The price was excellent. Maid service leaves room for much improvement. Overall, value was better than Royal Palms, front office people were very helpful. We will stay again on our next trip. They could improve things substantially with more supervision in the cleanliness of the rooms. The Austrian hostess in the restaurant was a jewel.

The Hermosa Inn was a beautiful, quiet place to experience Scottsdale, AZ. It is a no frills hotel, which adds to its attractiveness. The food at Lon's was bland and not cooked to order. The wait staff was not pleased that we wanted the pork tenderloin cooked to order, medium well. The food was presented as the chef suggested, medium. Additionally, the monkfish was tasteless, having to add salt at the table.

I had heard good things about the Hermosa Inn. So I decided to stay for a few days. I was very disappointed. All the staff does is stands around bad-mouthing the other employee's. I hope they don't gossip about the guest that way. I feel that they do.

We did not enjoy our stay. We did not get good service. Our room was dirty and had maintence problems. We had no bellboy to carry our luggage. There was dirty dishes sitting near the rooms. We did not have enough towel, robes and no hair dryer was provided. I think the Hermosa Inn needs new management.

I LOVE THE COUNTRY APMOSPHERE AT THE HERMOSA INN. THE FOOD WAS EXCELLENT. ALL THE STAFF WAS WONDERFUL. WE HAD A MAINTENCE PROBLEM IN OUR ROOM. OUR HOT WATER HEATER WENT OUT. JOE STEEL WAS CALLED IN. HE HAD IT FIXED IN NO TIME. JOE IS A VERY HARDWORKER. I COULD TELL THAT HE REALLY LOVES HIS JOB. HE CARES ABOUT THE GUEST THAT STAYS THERE. I HOPE TO SEE JOE AGAIN ON MY NEXT VISIT.

I ENJOYED STAYING AT THE HERMOSA INN VERY MUCH. EVERYONE WAS VERY POLITE AND HELPFUL. THERE IS ONE PERSON WHO STOOD OUT THE MOST. HIS NAME IS JOE STEEL HE WORKS IN MAINTENCE. HE HELPED US CARRY OUR LUGGAGE TO OUR ROOM. HE LATER CAME BACK AND LITE OUR FIREPLACE. BECAUSE OF HIS PROFESSIONAL ATTITUDE AND KINDNESS WE FELT CARE ABOUT. I HOPE YOU KNOW WHAT A GREAT PERSON THAT YOU HAVE ON YOUR TEAM.

We goto the Hermosa Inn every summer for a weekend of relaxation and with the discounted summer prices, it is an amazing bargain. We had a huge casita all to ourselves, a massage in our room, a quite swimming pool with fresh towels and water provided and anything we wanted was provided at a moment's notice. It's a place to feel special.

We stayed in the larger one bedroom suite that had a complete galley kitchen, nothing fancy, but it had everything that we needed in order to have food on hand, and to be able to cook meals when we didn't want to go out. The living room/dining area was quite large, and we greatly appreciated the ambience of the fireplace. Our unit had a sitting area just outside the living room's french doors, and the sunken hot tub was just a few steps beyond. The pool area was on the other side of the building, so our space was very quiet and somewhat secluded. The bathroom was adequate, nothing special. The bedroom was again, quite large, and the bed was most comfortable. The surrounding grounds are nicely landscaped, and it is off the main arterials, so walking around the grounds can be appreciated. Our greatest disappointment was the restaurant. Although the food was excellent, the service was extremely slow. More so, we were tortured by the excessive noise in the place. We were literally shouting at one another and still couldn't communicate. I ended up taking my meal back to the room to nibble on the following day. We found a very quiet little French cafe just down the street in a very ugly little strip mall for our subsequent dinner, and it was absolutely delicious as well as delightful. The hotel's rates are steep, however, it is wonderful to have the feeling of "home away from home" even if you have just a few days to spend in Phoenix. The standard rooms are very pretty, but they are on the small size. Their saving grace is that many open out onto the garden and pool area. I would make a return trip to this hotel, but I would definitely have to find a better deal through one of the search engines or a special promotion.