Sheraton Anchorage Hotel and Spa, Anchorage

Consumer Advisory: This hotel is currently involved in a labor dispute and is under a worker called boycott.

The room was cold the A/C-Heater fan runs all of the time. The First room I was in had a whole in the comforter on the bed. I had to be moved to another room because the wireless internet didn't work. I was advised by the front dest to call tech support the guy was very helpful. Internet costs $9.95 per 24 hour period. I made the mistake of making a long distance phone call that cost: $9.95 per minute. The toilet seat lid in the room that I was moved to was broken. The bathroom lighting was horrible. No fan in the Bathroom. The water smelled of cholrine so much that my hair turned a slight hue of green. The street noise was horrible the people on the street yelling and banging on street signs in the middle of the night was not a pleasant experience. There was even a group of protesters outside during the day mega phones news media and all. They were protesting about a different chain hotel that they worked at. My room key worked every now and then but not always.... I made many trips to the front desk. The room service food was outstanding it was fresh and delicious. The flat screen t.v was excellent and the room was plenty big with two beds. I didn't appreciate the view of the cemetary from the first room. It took away from the majestic panaromic mountain views. The second room had a great view of the city mountains and inlet. I could watch the sunrise and sunset. The staff was always polite and helpful. I appreciate that they offered a car service for a fee that can drive you to the airport. Also, they offered a limosine to drive you around downtown for no charge.

It started out great, I guess the old saying "if it sounds to good to be true, it probably isn't" really does apply! We thought we had a great deal on a Jr. Suite for only 135 dollars a night. What they failed to mention in there ads are: 1. The soothing sound of the toilet being flushed all night from the room above ours. Sounds just like a plane taking off. 2. The room attendants pounding on the door and then just barge right on in at 8 o'clock in the morning! Then come back every hour to repeat the whole process over again. Who needs a wake up call? 3. There breakfast is great, if you don't mind eating over cooked sausages and the people working there taking your food away while your still eating, even though you tell them your still working on it. Its a great for 16 dollars if you like that kind of treatment. Needless to say next time I will pay the extra hundred dollars a night to stay anywhere else but at that place again. I might actually be able to sleep and get a decent meal in the morning!!!

FIRST THING WE HAD STARE US IN THE EYE DRIVING INTO THE PARKING LOT WAS WE WOULD PAY $10.00 TO STAY IN THE PARKING AREA. THEN TO BE CHARGED $207.00 WHICH DIDN'T INCLUDE THE PARKING. ROOM WAS VERY DATED AND VERY NOSIY WITH THE AIR CONDITIONING THAT YOU COULD NOT TURN OFF. STREET NOISE WAS HORRIBLE AS THE HOTEL IS NOT SOUND PROOF. THE BATHROOM DOESN'T EVEN HAVE A FAN, LIGHT BULBS OUT OVER THE SINK, AND THE TOILET SITS ABOUT INSIDE THE TUB IT IS SO SMALL. EVEN WALKING IN THE HALLWAYS THE NOISE IS SO LOUD.....HAVE LIVED IN ALASKA FOR OVER 30 YEARS AND NEVER WILL I STAY OR HAVE ANY OF MY FAMILY MEMBERS STAY.

This has got to be one of the WORST hotels I have ever stayed in. Please do not be fooled by the WONDERFUL lobby display. It took almost 30 minutes to check me in. I believe she was the manager on duty (short dark hair lady) was RUDE! She acted as if my checking in AFTER 3 PM was an inconvenience to her. So Brittany (WHO IS WONDERFUL) checked me in. I got off the elevator and there was an unpleasant smell in the hallway and it never went away. Once I entered my room I was unimpressed but was decent. The bathroom on the other had looked like a coat closet. One half was remodeled and the other half was disgusting. The sink, counter, mirror and light fixture have been recently updated. The toilet, bathtub and tiles were from another decade. Completely disgusting. I didn't feel comfortable using the bathroom or taking a shower. Also when you take a shower you can smell the recently done but awful paint job. On the next day I went to the front desk to ask a question and another lady was quite rude. Most of the front desk employees have no idea what Customer Service is. The hotel is located about 5 blocks from the 5th Ave. Mall. I can see it from my hotel room. It's also about a 30 minute drive to Flat Top Mountain. I wouldn't recommend this hotel to anyone that I like. If you want to visit the Ice Spa on the 16th Floor then stay at another hotel. This hotel isn't worth your time or money.

Our stay at the Anchorage Sheraton was, to say the least, a bit disappointning. Overall, the hotel was okay but their attention to detail and customer service left a little to be desired. We stayed from June 16 to June 22, 2007 for a national conference. We sent the payment for our rooms a month in advance but it was inadvertently returned to us due to "an administrative error" on their part. The reservations did not quite match up when we arrived. We had to wait while a mini-audit was performed to ensure what we were saying was correct. The rooms appeared clean but I noticed toenail clippings on a chair and the floor on the second day of our stay that indicated the rooms did not get vacuumed daily. The meeting rooms were too hot for many people and they could not seem to get the air conditioning to work any better. While other hotels had wireless Internet service for their guests, the Sheraton wanted $9.95/day for access. I will stay elsewhere next time.

It had a great central location and nice clean rooms. The staff was very helpful with information and shuttle service. The view from our room was amazing...if it were clearer we would have seen Mt. Mckinley.

All of the personnel were very accommodating. They went out of their way to assist us in every way. We have been to this property three times in the past, and we would not even consider staying anywhere else.

We stayed with Sheraton in Anchorage, in Club rooms, on 5 & 15 Sept 2005 & had two of the worst nights' sleep we experienced in the 3.5 weeks of our Alaska trip. ("To lose one parent, Mr Worthing, may be regarded as a misfortune; to lose both looks like carelessness." Oscar Wilde.) Our problems were: 5 Sept 1. Our reservation was wrong; fortunately they had other rooms available so this was sorted out. 2. Despite having asked for a quiet room we experienced: noisy guests in the corridor (including children) shouting until the early hours (we appreciate that there is little an hotel can do to prevent this but one hardly expects it in a club room); traffic noise; and train whistles. We got little sleep. (The room problem was remedied on our second stay when, by insisting on a quiet room, we secured a room overlooking the cemetery.) 3. I was able to write my name in the dust on the shaving mirror. 4. I picked up several pieces of rubbish from underneath the wash basin. 15 Sept 1. The floor lamp did not work. The maintence man found that the light had been unplugged behind one of the beds (presumably, he thought, by the chamber maid). 2. We were awakened at midnight by the bedside alarm which had obviously been set by the previous occupant and not cancelled by the staff. We had nicely gone back to sleep when we were awakened at 12.30am by the second alarm which presumably had been set by the previous occupant as a backup. While we had managed to go back to sleep after the first one, we failed miserably to get back to sleep for some time after the second alarm so had a rotten night. The duty manager checked & found that the previous occupant was air crew so it was quite likely that he had set his alarm for this ungodly hour; he did, though, stress that all alarms should be cancelled before another victim is allocated the room. We reported on both occasions our view that the lighting in these rooms is amongst the most dismal and inadequate we have ever encountered in a hotel room - anywhere (and we have travelled extensively); the duty manager acknowledged the problem and blamed a design fault for the fact that the light fittings can take only inadequate lightbulbs. The staff were very friendly & helpful & the breakfast (extra cost) was good. There are several good restaurants within walking distance (we did not try the Sheraton for dinner). Dr R A Litton UK

As a so-called luxury property this hotel leaves a lot to be desired. We reserved a Club Room Floor king room which was not available when we checked. Instead we were given a Starwood Room on a lower floor with access to the Club level. The room was large but EXTREMELY noisy. This hotel has no soundproofing whatsoever and is located between two very noisy streets. Desk staff is indifferent at best. I definitely do not recommend this hotel.