Staybridge Suites Westport, St Louis

I have stayed here a couple of times, however the last time I was very dissatisfied! Upon entering the room, roomservice or maintenance was sitting down on the couch watching television. I thought I had entered the wrong room, but he told me that it was okay, he was just making sure the room was clean...later on that night I went to take a shower and out of about 10 towels, 8 were dirty. So I'm not too sure what he was making sure was clean, but it wasnt the towels. Then I left a necklace that was very dear to me on the desk in the hotel room. I checked out and forgot it there. Coincidently, I called and called and called and they couldnt find the necklace. No one would return my call, and they couldnt find the necklace...So they say. The hotel has in my opinion become more of a motel. Dirty rooms, smells like smoke...Not a good experience!

I have been staying at this hotel for more than 5 years now. I spend 2-6 weeks a year here. This place has gone down-hill since the new management change a few years ago. The manager has hired front desk clerks who are just as rude and uninvolved as she is. No one smiles or greets travelers as they once did. Years ago, when you walked in, it felt as if you were walking in to see old friends and family. Now it is as if you are bothering people because they have to work when you walk in. I would not recommend this hotel for anyone for the price. If you are disabled, find another hotel, as this one does not meet ADA regulations, nor do they care to.

I spend about 6-8 months a year traveling for work. About 3 of those months every year are spent at the Staybridge in St. Louis. When you are going to be away from home for an extended time, there is no better place than the Staybridge. The staff is very friendly and helpful, free breakfast every morning, free dinner three nights a week, free (very nice and modern) laundry facilities, free high speed internet, full kitchen in rooms, great location in a quiet neighborhood. Top notch food and entertainment can be found within 5 minutes of the hotel, close enough to the expressway that you can be on it in 2 minutes, but just far enough away that you don't have to listen to the traffic. The rooms more closely resemble 1 and 2 bedroom apartments than hotel rooms, making them very comfortable, the clean environment and high quality bedding definitely helps out as well. I am single, and this place works very well for me, but it's also great for families because the bedrooms have large double doors that can separate the bedroom(s) from the living room, or be left open for a large one room feel. No expenses are spared when it comes to the comfort of the guests, from the extremely comfortable Herman Miller office chairs in each suite, to the high quality towels, and in room VCR/DVD player. This is a fantastic place to stay for any length of time, and I'm sure that if you stay once at the staybridge, you'll want to be there every time you visit St. Louis.

Located in a quiet neighborhood setting. Getting to the hotel was slightly tricky, but once we arrived we were very pleased with the hotel. The man working seemed very busy and overworked, but he was handling the stress. The rooms were small, but having two rooms and two televisions was nice. Since was had a fully furnished kitchen, we never had to eat out. Pool and hot tub were great and it was nice having a basketball court for the kids. Wonderful breakfast. The best biscuits and gravy I have had at a hotal breakfast buffet. Grocery store and shopping area were less than a five minute drive away. It was very nice having a business area with free high-speed internet access. I would recommend this hotel to a family with older children, since many rooms face the street and you have to walk around the property to get to the front desk and pool area.