The Geneva Inn, Lake Geneva

My wife and I decided to treat ourselves to an end of the week getaway at the Geneva Inn so we drove up from our home in North-suburban Chicago. We ordered room service and had wanted to watch the sunset from our hotel at the Geneva Inn which had a fantastic view. We didn't see a wine list in our room so I decided to walk over to the Grandview and procure one. This was where our experience turned south. There was an older lady (who I later determined was the manager) at the reception who was so snooty, she actually tried to ignore me and service the folks waiting behind me. This is after I had been standing in line a good three minutes while she pretended to ignore me. There was a younger lady beside her who noticed me and asked me what I needed. I asked for a wine list and the younger lady gave it to me. I asked whether it was alright to take it with me and the younger lady started to say sure. As she did, the manager interrupted both of us with a textbook curt and haughty "Yes." Unfortunately for her, this is not the first fine dining experience for me. My wife and I routinely frequent fine dining restaurants and have been to Michelin-starred restaurants in Chicago, California and Las Vegas. The manager must not have realized that the fancier the restaurant, the greater the expectations are on the courtesy of the staff. At a Michelin-starred restaurant, the staff waits on you hand and foot. In any case, we decided this establishment was definitely not for us. So we canceled room service and booked a dinner later in the evening at Kirsch's at the French Country Inn, who knew a thing or two about the fine dining experience. The rest of the evening went great, thanks to Kirsch's. Will we ever go back to the Geneva Inn? Absolutely Not. Though the Geneva Inn itself is a great place to stay (I can tell they make the effort to please), none of that matters when you are greeted with crass, classless service. In this day and age if you have an uncouth manager who doesn't understand that the hotel and restaurant industries are service industries, you are in BIG TROUBLE. This place needs a new manager - FAST.

When I was looking for a winter escape last year, close to home, I went to Lake Geneva and stayed at The Geneva Inn. What a wonderful place to spend the holiday season. Their decorations were delightful and the cozy atmosphere really made my wife and I feel welcomed. We are planning a return visit this Christmas season! The only thing I did not like was the fact that we could not walk to downtown from the Inn. The view out to the lake is absolutely beautiful.

The food overall was 1950s style, dated and without any flare. It was over-priced, and I would never go back. The only thing exceptional at this place was the price. Service was not good either as we made special requests for adaptations due to allergies, and we were flat ignored. Offending foods were served on the side, instead, despite our request. I found that to be outrageous. I complained to management, and was disappointed again at their lack of upscale service. They wanted to nickel and dime me. This is not a place where you expect this as a customer who spent upwards of $200. When you pay $30.00 per entree, you expect exceptional food, quality service and super management. All three ranked below average for us.

i loved the geneva inn experience!! what kind of idiot would not expect bugs in the middle of the summer on a lake....come on!! should the geneva inn control the weather and class of of guest thats stays?? excellent job..thanks for not killing all the bugs on the planet...i'm pretty sure they serve a purpose.. and very clean pleasing rooms. keep up the good work!!

Dislikes: Room & dinner reservations were not correct. Waitress at dinner was the worst we have ever had. Our food was over priced and poor quality for a fine quality resort like Geneva Inn. Our room was totally covered with lake flies when returning from dinner. Service personnel spent 1/2 hr. trying to kill them. When reporting the flies the night clerk said," there are going to be bugs by the lake". Drinks taken to the outside patio by the restaurant were served in small plastic cups, very pricey. Likes: Room was very colorful. View from the outside patio was superb. Good points are far out weighed by the bad points listed above. This place needs new manager and a new chef. Service staff are not at all friendly.

I love this place... They are so nice, you feel so special! Our daughter has choosen to bring a friend! She really can't wait to go on August 1-4th!

this hotel was the best low price hotel i have been to everything was set up neat when we got to the hotel. the people were welcoming and made it feel like home. i really enjoyed. the food at the resturant was just delicious also there were not any one disturbing me while i was sleeping. I hope you all keep up your good service!

A very upscale hotel located on Lake Geneva but not in Lake Geneva. We stay here everytime we come up from Chicago, it is right on lake with private parking and very upscale. The city of Lake Geneva has been going down low for the last 6 years with high crime and lots of wild partying. Staying here we the avoid all the riff raff and save 14% over lake geneva hotels -- the Geneva Inn has not room tax.