Courtyard Sacramento Airport Natomas, Sacramento

I am an event coordinator. I take it on faith that when a hotel promises me details will be taken care of, that they will in fact be taken care of. At first, I was so excited about the prospect of bringing my 9 day program to this hotel, but once the contracts were signed... it all went down hill from there. I waited over a month to hear back from my "on-site" event coordinator, who in fact is not "on-site" and initially had NO CLUE what items had been negotiated between myself, the hotel manager and the regional sales manager. I got attitude and sheer contempt from the person who was supposed to be representing the company in a professional manner...but by that point, we were locked into $6000 in F&B and an additional $1500 in meeting space charges so I guess they felt they could be as rude as they wanted. During the site visit (in November), I was told by the hotels general manager that some minor re-construction was going to be done prior to our event and that there would be a bistro bar available for our group in the lobby... Just to cover my nervous concerns, I went for a no-call check-in to see how construction was going the first week of January... the hotel was a MESS! The Asst. Manager assured me that everything but the bistro would be completed by the time our event rolled around. I got on-site today and the whole lobby is torn apart and nothing is completed. They hadn't even finished painting the meeting room as promised. We ordered breakfast and lunch for the group, but again it was a complete let down. The coffee was burnt, pastries were stale, eggs were over cooked and had NO flavor. Drinks which should be served cold were left out on the table w/ no ice. Lunch was even more of a disaster... I won't even get started on the downfalls of that. I am throughouly disappointed in this property and would NOT recommend it to any event coordinators looking for a hotel/meeting space in one in the Sacramento Area.

I didn't like tha fact that they charged for Breakfast. Places I like to stay usually have something to offer for breakfast. There were only a couple of restaurants located within walking distace and you had to walk on the side of busy road.

Convenient access to downtown, right of major freeway (I-5). Room was fairly large and pretty clean. Lacking some amenities that many other hotels offer such as a fridge and microwave. Breakfast costs extra too.

Stayed 2 nights with the kids and was treated great! Pool was clean and nice, rooms were comfortable and clean. Staff was great, and had a good time. Try to get a weekly deal from the website, if not it is not cheap. And it is situated in a business park, kinda funky but it was 3 min from Old Town Sac. So, all in all pretty good deal.