Hyatt Regency Long Island at Wind Watch Golf Club, Hauppauge

My boyfriend and I stayed at the Hyatt Regency Long Island for two nights in May 2012. We were participating in an outing at the Wind Watch Golf & Country Club next door and used the opportunity as a couples getaway. Travelers who are considering staying here should know that there isn't much within walking or immediate driving distance from the hotel, so you will end up spending a lot of time on the grounds. Therefore the service and amenities at the hotel become much more important than at a location where there are a lot of activities in the surrounding areas and guests spend less time in the rooms and hotel. It is a very nice looking hotel with an upscale lobby and common areas. The Front Desk was very friendly at check in and in addressing any questions throughout our stay. Although the room was clean it was musty smelling. We had to open the windows to air out the room when we first arrived. The bed was comfortable, which we appreciated not only when we went to sleep, but when we chose to relax in front of the television, because it was the only location in the room from which we could watch the tv. You could not even adjust the position of the CRT television (!) so it could be viewed from the seating area. Speaking of the tv, most hotels of this level at least offer basic cable channels in guest rooms. The selection of available television channels in the rooms was very disappointing. More channels are listed as available in the Welcome Book than actually are available in the room. At the end of a long day, it would be nice to be able to relax in the room instead of having to visit the lounge/restaurant just to take advantage of its Direct TV choices that are not offered in Guest Rooms. Especially when the service in the lounge/restaurant was so extremely poor. Both nights that we dined at the "makeshift" restaurant (what was obviously once just a lounge area off the main lobby is set up with tables and curtains to function as a dining area) it was understaffed. We had to wait very long times to be greeted, seated, served, receive our food, and our check. Many times we (and other guests) had to seek service at the bar or by chasing down the server, manager or bartender. And when the food finally did arrive, it was only adequate. Very bland in taste. Disappointing to say the least. Restaurant Management needs to coordinate with the Front Desk. If there is a high occupancy for an event at the hotel, it should be anticipated that there may be a busy dinner service and have staff scheduled accordingly. They didn't have a hostess for the dinner service so guests had to line up unattended for almost ten minutes. The service in the breakfast room was no better. The hostess was not at the hostess stand to greet guests. When we arrived it was not a very busy time, there were only three other tables occupied, and the waiters and hostess were congregated in a corner instead of attending to guest needs. We had to seek out the staff's attention to get seated. There were also no plates at the buffet station. Lastly, since checkout is at noon, it would have been appreciated if Housekeeping did not start knocking on the door and waking us up at 8 AM and then again at 9 AM. Of course, this could be avoided if they were to provide 'Do Not Disturb' hang tags, but absent that option Housekeeping should only seek access to rooms after Noon or at least work in synch with the Front Desk to determine if a Guest has checked out and a room is available to be serviced. Overall, I regret to say we did not enjoy our stay and will not return. We loved the golf course experience but in the future will just do a day trip rather than stay overnight at the Hyatt. It all depends on what you expect from your hotel stay. It is still better than a motel or Holiday Inn, and the cost is very reasonable. But you get what you pay for. An average stay at an average hotel for an average price.

There was no hairdryer in the room. I haven't been to a hotel in over 20 years that didn't have a hairdryer in the room. I was suppose to be given a fridge and it never arrived. The lower level is under construction and the workers began at 8 am every morning so there was no sleeping late. The breakfast was expensive and some of the food seemed to be a day old.

Staff was not very friendly There were dirty room service plates in the hallway for a day and a half breakfast buffet was overpriced. For $16 a person there should have been better quality food and service The window did not open in our room, it was screwed shut....it was so stuffy and stale in our room that we had to open the door to circulate air we had to call twice to get a refridgerator sent to our room I was very dissapointed

Very friendly and professional staff. It was a great location. Away from the main traffic, yet close enough to the main highway to reach any destination.

I had to stay at this Hyatt for spouse's training session and decided to add on two nights to see the area. The lobby is clean and elegant, but on our floor the wallpaper was loose around doorways, signs were missing or cracked, the ice machine and vending machine was out of order. Prices at the gift shop were outrageous. On the plus side, the mattress was comfortable. Overall, the stay was not worth the price. If you are doomed to stay here, avoid rooms in the middle of the floors, as the loud service elevator is there and will wake you up in the wee hours. Get a room on the north side, where the nice view is.

The hotel smelled. Kids were everywhere causing noise, making it difficult to sleep. The ladies at the brunch and at check in were wonderful. Thanks for them. Renita Wimberly Taylor