Not a bad place, but will never go here again.
By mike, 10/04/09
We were happy to find this place, since we wanted to be near the shuttle for the Brewer's game. It's a unique place, not a chain. The price was good and the rooms were clean. I put two rooms on my credit card, since we were traveling with another couple. We stayed Monday night, checked out and turned in our keys (metal keys, not the new card kind) and went home, which is three + hours away. Later in the week, we got another bill from them for Tuesday night. I called and the owner/manager said the maid saw me leaving the room on Wednesday morning. I said that's not possible, we left on Tuesday and the four of us were all in one car. I was at work on Wednesday morning at 8:00 AM (I commute and was in Minnesota). I told him that I had a gas receipt from Tuesday when I filled up out of town and that I had neighbors who could vouch that I was back in town on Tuesday . The owner just kept saying I wasn't telling the truth and that the maid said I was there. I can easily get statements from our workplaces proving we weren't in Milwaukee on Wed. morning. The owner said he was going to have to have the lock changed. (He said he remembers me turning in two keys, not sure how I was supposed to have access to the room.) He told me repeatedly, just tell the truth, if I have to call the police it will be a lot worse for you. I said, I wasn't there! He said, I'm going to look at the security tapes. I told him to do it!
This conversation took place on a Saturday morning and our whole day was pretty much ruined worrying about this mess. On Sunday a woman called and left a message on our phone. She said she was sorry for the inconvenience and our card was being credited. I called the owner again, to see what had happened and expecting an effusive apology. No dice. He was very cold. He said (wondering if he is lying) that someone DID come out of that room on Wed. morning, but they couldn't tell who it was, so since it was "inconclusive" they can't charge us. I replied that I can honestly say that it was not me and hung up.
We were hoping to stay at this place again when going to future Brewer's games. I really don't understand how this man gets any repeat business. He is a very poor business man. I've never been treated so rudely. He implied that I was a liar and a thief. We will never go back here again.