Christmas Mountain Village Resort, Wisconsin Dells

We stayed in a 2bdrm/1bth cottage......though they do have cabins,townhomes,and villas......you can also bring your motor home or set up a tent. The cottage had updated leather couch and chair.....beds were comfy......would update kitchen appliances and probably carpet. There was a tv in both bdrms and one in living rm. Cottage was clean and had free WIFI and cable. Four of us took hot showers one after another and water stayed hot. That is a BIG plus!!! There were lots of amenities on property-indoor and outdoor pools,tennis courts,basketball courts,paddle boats,horseshoes and even a free on-site laundromat. This is a perfect vacation spot if traveling with family......close to the Dells but still far enough from the crowds. Also heard that during the winter months they have skiing and other winter amenities. The only thing I would change is the evening supervision at the indoor pool......my adult daughter and I went during what was supposed to be "quiet time" and there were teens unsupervised and definetly not "quiet".....other than that I definetly recommend this resort to anyone....(especially if you are a big golfer).....the staff were very helpful and friendly.

Each year our family reserves 4 units, plus campground sites for a family reunion. Our family has stayed in almost every unit, my daughter likes the cottages best, why? because they are compact and the kids are close, there is a nice dining area in the kitchen. The Villa's are 2 stories so kids would be down stairs while the master is upstairs. They have a double whirlpool. The cabins don't have a kitchen table, there is a bar that you sit at. Townhomes again are 2 levels. Oak Timbers the kitchen is a galley. The Villa has a very small kitchen, the unit is nice for having people over, it has extra space because of the screened porch, but it is a squeeze if you are trying to prepare a meal. Since we often have about 12 - 15 people for our main meal the kitchens are important. The resort has new management as of February 2012. There have been many positive changes at the resort, including a new cleaning service. There is a goal of trying to start the renovation of the units starting this fall. Hopefully that will be true since it is needed. I find that the units are clean but dated. The 1 bedroom townhome is the smallest and some say not very desirable, I have never stayed in a 1 bedroom unit yet . The next smallest are the cottages and cabins. I have stayed in the cottages at least 5 times, I really don't know what people are complaining about. I don't expect a 5* unit and yes I have stayed at Marriott's. I don't have to have the newest decor, but I do need it clean. If there is something wrong call the front desk, the resort cant fix something if they don't know it is broken. When I have called they have been quick to respond. The resort has so many activities and it allows the entire family to find something of interest. It is so close to all the "Dells" activities but yet away from it all. We take a boat along, there is an extra parking lot for the boat, it is fun to spend a day on the river. Wifi, Mini golf, paddleboats, kayaks and canoes are all free. This is year number 5 that we will be going to CMV and the family loves it.

older sofa - showing wear housekeeping - had a bloodspotted bed in the guest room - and had guest with us the staff did come to the rescue - redeemed themselves that way AS A OWNER OF THE TIMESHARE thought they sould have the premier owners at a nicer unit - we are GOLD status

very rude people work here DO NOT WASTE MONEY GET REFUND RIGHT AWAY!!!!!!!!!

First of all they told us we could check in at 2:00 pm. Our entire family (5 families) arrived and they did not have our rooms ready until after 4:00pm. Counter girls were ignorant and offered only a "sorry". Then the rooms we booked were not the rooms we received and all the families were so apart from each other. We had to drive everywhere just to go swimming, volleyball, anything for that matter. You could not really walk because the streets were so steep. You can't cook out (well yes u can) if u feel like driving with all the kids, family and food down out and through the woods to an unknown location where they keep about 1-2 grills, God forbid you forget the mustard your looking at a long drive or walk back to your cabin, etc. Make sure you also lock your doors. We had about 4 people on the same night walk right into our front door until they realized they were in the wrong cabin (u can just imagine what kind of people they were) NOT GOOD!!! We complained about the noise these people were making and the response we got was "well security does their rounds at 10:00 pm and they will check then. Here it's only 8:30 OMG what are these people thinking. If I was just robbed would they give me the same answer? Security? What Security!! Another thing was that we were all at the pool one day and finally enjoying what time we got to spent together (since our cabins were not together) and we settled in WITH ALL OUR STUFF AND FOOD. The life guard then states that everyone needs to leave the pool area for 45 minutes so she can eat lunch!! OMG AGAIN! What kind of place is this? Front desk manager the first day checking in was the worst person to deal with. During this time while we were waiting (plus the food in the coolers were getting soggy) we called several other places to stay but the whole town seemed to be booked. We had no choice but to stay at this WONDERFUL CHRISTMAS MOUNTAIN. The second manager the next day stated again there was nothing they can do about putting us all together that they were all booked. They LIE because we seen a lot of vacant cabins. After all this arguing day after day with these people while we were there, our vacation was over and time to go home. No one there ever offered us anything for the inconvenience. I would have to give this place A BIG FAT NO!! TURN AROUND AND GO TO BIRCHCLIFF IN THE DELLS! This place is thousand times better.....

We just happened to go into the Bass Pro Shop and were approached about Christmas Mountain. We were told we would be staying in a 2 bedroom, 2 bathroom Villa that has an in room whirlpool, washer and dryer. They also told us to make sure we told the reservationist we wanted the upgrade for $70.00 to insure we would receive the Villa with above accommodations. I called the following day to book and was reassured we would be staying in the Villa.. The lady also asked me if I wanted to extend our stay I could (but I would have to add on that day to get special price) and it would be an additional $99.00 per night. We worked that out, called back an hour later and then were told the price would be $149.00 per night. We went ahead with it anyway. The day before we were suppose to leave, we received our welcome package. It showed we were staying in a "Cottage". We immediately called to find out why we were switched. We were told that those are the rooms they always give out for this promotion, and we could not change or switch. We were guaranteed the Cottage was very nice and we would be in a 2 bedroom, 2 bathroom that had everything we were promised except the whirlpool, washer and dryer. When we arrived at Christmas Mountain we were "Shocked" at the condition of the Cottage. The place was "Filthy Dirty". The dishwasher had dried..old food on the bottom of it (looked like mouse droppings) and the dishwasher also did not work. The handle of the refrigerator was falling off and the screws were all stripped. The stove was un-useable because the burners were sticking up so high we were afraid it might catch on fire if used. The hallway closet door was falling down and in the hinges there was paper towels shoved up in it to hold the door up. The vanity in the bathroom was coming off the wall, the bottom of the vanity rotting out (also smelled of mold and mildew). The fan in the bathroom was hanging by a thread. The living room couch was so worn out that the cushions were all the way back so you sat on the bars from the couch. Moving on......we went down to the office and told the Supervisor about the conditions of the room. All he said was....He was sorry.....but there was nothing he could do. We asked why we were given a 1 bathroom cottage when we were promised a 2 bathroom, he said he had no idea and he could not move us. Literally we wanted to pack up our car and leave but since we were obligated to go to the Blue Green Time Share presentation on Friday or be charged even more, we decided to stick it out. Friday, we went to our presentation. The sales rep and manager totally understood but, Again, all they could say was....they were sorry. They did not want us to sabotage their presentation and felt it was better to not put us in the group. No we were not irate in any way shape or form, just disgusted that no one cared or did anything for us, except take our money and give us dirty, unsafe accommodations. In all honesty....At that point there was nothing anybody could say or do to make us want to stay. When we checked out, right after the presentation, may I remind you a day early that we still had to pay for, the girl at the desk said she was sorry we did not enjoy our stay and once again the Manager was busy and we should call and talk to her later that day. I have since emailed the Manager and 2 other Managers for Christmas Mountain / Blue Green and have not received a response. So that being said, I really do feel we were totally taken advantage of. I would have liked for someone to do anything for us, but unfortunately that was not the case. They do not care about their customers. What we dont understand is, why would they treat people that bad when they want them to buy timeshares. If we were treated that bad before we bought, what makes us feel we would be treated any different after we bought. .

While at Mt. Olympias in the dells we came across a booth that said "end of season free stuff" (this is the first misleading information) The man working the booth told me to spin the wheel to get some free "stuff" After I did this a few times I am expecting to receive something free right. Wrong! now he tells me I have to go to the Christmas resort a blue green property to take a tour to receive my "free" gifts. I guess he was never told time is money and 90 min of my vacation is not "free" We listen and agree after all he offered us a stay at the resort and a 75 dollar visa card. I am no fool I know this is a time share sales pitch at this point. I did not know this at first or I would not have stopped. He never said this was a sales pitch he said they only wanted to get the word out about the resort. (misleading point number two) As he went into his fast talking spill and he did ask me if I made 50K a year. I stop to think about this, I did last year but not this year, before I could answer he said. "There will be a box when you get there that says 40/50/60 just check that and you will be fine." My wife heard this as clearly as I did. Last year I had made high 60's but this year I will make in the mid 40's. So I agreed and went forward. (misleading point number three) This is the part I am very upset about he talked us into giving him 20 dollars cash and said "when I walked in the door they would hand me 20 dollars right back." We leave the park a few minutes early then planned to make our appointment. When we get there I the boxes were 40-49 50-59 and 60-69 and so on. I decide to put down this years income 40-49 at this point everything changes. Now they do not want me "seeing the resort so I can go home and tell friends" That was his pitch, now I am no longer qualified. Fine we will gladly leave and go on our way, we had our reservation about this tour anyway. Now they tell me they will not give me 20 dollars cash it has to be in check form. They claim that they can not have cash there for security reasons. Come on! There are fifteen people in the building in the Wisconsin dells who are they afraid of? They were not afraid of this con artist back at Mt. Olympus holding to everyones money. Now I have to go find one of their banks the next day to get my 20 dollar check cashed. There was never anything "free" they did not want me to see their resort to tell my friends back home, and they did not return my 20 dollars in the form that I gave it to them. I could have lied about my income for this year or I could have been honest and put down what I made last year. But at the end of the day I want to be an upfront person. We knew once they start telling about a tour it was a time share he did not have to lie. We knew the twenty was to make sure we showed up. We did, they should have given us cash back the same form we gave them, nobody wants to deal with finding a bank and cashing a check on vacation. If they did not want to talk to anyone who made less then 50 thousand a year say so upfront before I take my family out of the park and drive across town. If this is how they treat you upfront think about what they will be like after you sign their contract.

The walls are made of paper. Rented a cabin, was given a villa.

We love relaxing in the villa's/cabins, cooking our own food and not having to spend money on eating out. We love the outdoor hot tub, especially in the winter when it's snowing. Card bingo is a must - easy, fun and you can even win a few bucks. Restaurant service and food could be better, but that's not why we go to Christmas Mountain. Check in is easy, staff are helpful and the thought of using points to just check in and check out is great. Hopefully they will build yurts there, maybe instead of the camping area.

Before leaving for our trip to Christmas Mountain I had read many of the reviews on line. I have to say I was a bit worried after reading so many of the negative comments, I thought what did we get ourselves into. Well....upon arriving I knew my worries had been needless ones. Check in took all of 5 minutes, they gave us a map that took us directly to our villa. We had rented a 3 bedroom deluxe timber that comfortably accommodated all ten of us. The place was very clean, everything we possible needed was there. One of the bathrooms was missing a shower curtain, so I called housekeeping and within ten minutes someone brought one over and put it up. The kids had a absolute blast, they loved the swimming, mini-golf(which is free of charge) and the basketball courts. Plenty to please everyone. I liked the fact that we didn't have to spend money eating out at pricey restaurants. There is a Walmart super center about 5 minutes away. I am not sure about all the reviews I read because we didn't find one negative the whole weekend. We even asked for an 11:00 check out time, which they gladly gave us, for no extra charge. They seemed to go out of there way to accommodate us, even giving us a call one evening to see if we needed anything. We enjoyed are stay so much that I have decided to use some more of our points and booked four more stays between now and May of 2009. Christmas Mountain is definitely worth the drive and the stay! I highly recommend it! We had an awesome time.