Country Springs Hotel, Waukesha

Unreal how disappointing this place is. The room was small and shoddy. It smelled like an old ashtray even though it's a non smoking area. The restaurant was over-priced and the food was bland at best. The waterpark would have been nice if not so overcrowded. The older children there seemed to be able to do whatever they wanted. Not really a family enviroment. Management was a joke, rude and uncaring. I honestly wouldn't go there for free...just a huge waste.

Tera-- Thanks for everything you did to ensure our program was a success! The program ran smoothly and everyone (vendors, staff and attendees) were very complimentary of the Country Springs Hotel! I received a lot of positive feedback on both the set-up and the catering. It was a pleasure to work with you and I look forward to working with you in the future as our Wisconsin Chapter continues to grow. All the best, Katie Engdahl Director of Programs Americans for Prosperity Foundation

My son has had two B-day parties at the Country Springs Hotel. Each time we have done a party package and have never been disappointed. Each time the staff has been overly attentive to all of our needs and needless to say the kids have always had a blast in the water park. This year we did a larger package with more time in the water park. At first I was concerned that it might be too much time for the kids but let's just say I had to drag them out crying because they didn't want to leave. The arcade is a big hit as well and they all loved going in there and finishing off the game tokens. Best of all I didn't have to clean up after the party was over, totally worth every penny!!! The overnight accomodations are always very nice and such a convience for my family after the party. The rooms are very cute in decor and always very tidy. The staff both in the water park and in the hotel always seem to be willing to help with any request and curtious with any and all of our needs. I will continue to host events at the County Springs Hotel. I love the location and the convenience that this facility offers me and my family.

Katy made it very easy to get everything organized and booked. She was able to answer all of my questions and told me how everything was going to work. Megan was a great hostess. Our troop had a wonderful experience!! They want to come back again next year! Thank You! Lori

There wasn't any particular thing that went wrong during the stay. It just felt like the staff didn't care about me as a customer. This place seems busy, but for the money it isn't a great value. They seem to get a lot of local business thanks to the waterpark and I thinkt that is what gives them a "we don't care about you attitude."

Our dog got sick, we had to cancel our reservation under the 2-day limit. They felt the need to charge us 1/2 ($85). Fine, they have the right but we'll never recommend the Country Springs, talk well of the management, stay there or hold any event there. Hope the bad reputation you now have with us was worth the $85 you felt the need to charge. There are many better hotels in the area. We recommend you avoid the Country Spring completely.

My husband had a Christmas work party and we decided to take my kids. The carpet in our room was stained, smelled musty and there was a used condom in the garbage upon our arrival. We asked for another room, but were told we had to stay in the one we had reserved. I didn't want to touch anything- yuck! The work party was rushed and not enjoyable. A nice looking hotel from the outside, but smelly halls and rooms inside.

A group of us at work ordered food for Fatehr's day for our employees. When we got to the hotel, our food wasn't ready yet. We waited while they put it all together. I was given a box full of foo d and was told that two more bags were "right behind them". 15 minutes later, I got the 2 other bags. When I got back to work and checked the food, 4 orders were wrong and the food mediocre and luke warm. We called back and got the correct orders. I went to get the correct food and did not even get an apology. I received 2 bags with containers falling out and sauce all over.

After several stays at this hotel, we will not be going back for a variety of reasons. On one stay, the pools were so over chlorinated that our children came out looking like lobsters. We mentioned it to the staff and they "recommended" that our children take showers...our son's skin was burning so bad that he was crying. There was no first aid to be had, nor any offer of any sort of compensation for our troubles whether it be a future discount or partial refund. The rooms are glorified Motel 6 quality, but double the price. The last straw for me was getting a "day pass" for my daughter to attend a Girl Scout outing. They were only going to be there from 6pm-9pm, but because it was during spring break they were gouging the price of the passes, $25 as opposed to the normal $10 for after 5pm. We're done and will not be going back.

We're from Milwaukee and wanted to do something with the kids. We took the kids on a Sunday to use the water park for the day. We got there and the passes came to $125 for the 5 of us. Good deal for us because they could use the park all day. The lady asked if we wanted to stay over night for $129 and then the passes would be good for 2 days. Why wouldn't we I thought. The kids didnt have school the next day. Breakfast would be taken care of and we could go back and forth to the room to relax. My husband was able to "check in" with the office because they offered computers/interent for their guests. We will be back. Maybe next time with out the kids so we can try one of the suites with a whirlpool.