Country Springs Hotel, Waukesha

Tera-- Thanks for everything you did to ensure our program was a success! The program ran smoothly and everyone (vendors, staff and attendees) were very complimentary of the Country Springs Hotel! I received a lot of positive feedback on both the set-up and the catering. It was a pleasure to work with you and I look forward to working with you in the future as our Wisconsin Chapter continues to grow. All the best, Katie Engdahl Director of Programs Americans for Prosperity Foundation

My son has had two B-day parties at the Country Springs Hotel. Each time we have done a party package and have never been disappointed. Each time the staff has been overly attentive to all of our needs and needless to say the kids have always had a blast in the water park. This year we did a larger package with more time in the water park. At first I was concerned that it might be too much time for the kids but let's just say I had to drag them out crying because they didn't want to leave. The arcade is a big hit as well and they all loved going in there and finishing off the game tokens. Best of all I didn't have to clean up after the party was over, totally worth every penny!!! The overnight accomodations are always very nice and such a convience for my family after the party. The rooms are very cute in decor and always very tidy. The staff both in the water park and in the hotel always seem to be willing to help with any request and curtious with any and all of our needs. I will continue to host events at the County Springs Hotel. I love the location and the convenience that this facility offers me and my family.

Katy made it very easy to get everything organized and booked. She was able to answer all of my questions and told me how everything was going to work. Megan was a great hostess. Our troop had a wonderful experience!! They want to come back again next year! Thank You! Lori

Just a quick note to let you know that what you have done with the (former) Country Inn Hotel is FANTASTIC! I brought my family up for the day from Chicago and was blown away with what a great water park you have. A great value for your day passes or overnight stays. I am certain that Waukesha and Pewaukee tourism is benefitting greatly from this new addition. Sincerely, Jacque LeBreck former Waukesha resident

Please accept our sincere thanks for the excellent hospitality that we received from the Country Springs Hotel. Our 137 delegates were exceedingly pleased by the quality of food that was served, as well as by the comfort and convenience of your facilities during the three-day conference. We would especially like to than Tera Sagen, Sales Manager and Lora Stangler, Catering Manager, for their exemplary service. Tera and Lora were outstanding in their response to our many requests for meeting room availability, for meal planning and preparation and for the flexibility to change plans as our conference grew in size and scope. As result of our very positive experience with the Country Springs Hotel, we will not hesitate to recommend your facilities to any group that might consider hosting a conference in the future. Sincerely yours, Dave DeRemer, Conference Host Gary Sampson, Conference Host

My name is Tonya Hudson and I reserved, and attempted to pay for a room on February 24, 2009.at the County Springs Hotel in Pewaukee, Wisconsin. I talk to Ed the manager four times confirming the reservation February 24, 2009. When arrived there he would not come out to talk to us, he claimed not remember our conversation. I had my reservation number and he told me everything would be o.k. I even asked if he wanted my mother n law to call him to confirm the reservation by faxing a copy of her credit card along with her identification card. He told me that none of that would be necessary. I asked him would he go ahead and charge the credit card and he told me that he is putting it through and the total is $124.40.He also gave me a confirmation number which was RSCH1AD20. When I arrived on February 26, 2009 I went to the front desk to check-in, and Nancy told me that she needed to see the credit card that I made the reservation with. I told her that I did not have the credit card with me because it’s my mother-n-law card and she lives in Illinois. I told her that I talked to Ed, and he told me that he already charged the credit card, and gave me the total as well as the confirmation number. Nancy said that that is not procedure and since she did not see any comments on my reservation. She said in order to use another person’s credit card they needed to have her send a fax or an email giving me permission to do so. She also said that the room has not been paid for, and that the credit card only holds the room. She said that I could either use another credit card, pay with cash, or pay with half cash, and half credit card. I told her that Ed told me that he had already charged the card, and that she did not have to have my mother-n-law fax over her credit card and id after I asked him if she needed to. She called him on the phone and talked briefly to him, and he said that he said at first that he did not recall speaking to me. I asked Nancy could she call him back so that I could speak to him and then he said that he remembered talking to me but he did not tell me anything like that. After talking to him and going back and forth on the phone I decided to cancel my reservation. I also got proof in writing from Nancy that the credit card that I gave Ed would not be charged any penalties or for the cost of the room. To make a long story short, I feel that on the phone he thought that I was white, and once I got there I felt like I was treated like a second class citizen. I was told something different on the phone and once I got there it changed. I have no problems following procedures, but I was not informed about this procedure over the phone. Ed did not even come and talk to me face to face, and he was in the hotel! I feel that not only does he have poor managerial skills but poor customer service skills as well which reflects negatively on your whole organization. I am very dissatisfied and I will let every travel website including chat rooms, Fox 6 news, travel magazines as well my local chapter of the NAACP know about this experience. Should you have any questions feel free to email me at thatladytonya@yahoo.com or call me at (414) 975-7991. Sincerely, Tonya Hudson

We were shocked to see the way the hotel staff tried their best to ruin my friend's wedding. First they would not accomodate the DJ to find a suitable place to setup, then they didn't have the right bar tenders that the bride and groom requested and they had a "touch crap" attitude about the whole thing. Then, when the best man went to talk to them, they acted all nice - I couldn't believe it. Then, to top the whole thing off, they blamed the bride about the setup issue, quoted fire policy to the bridal party, the manager beat his chest about how many wedding he does - you'd think if they do that many weddings, they would know better. Very unprofessional and unaccomodating - for a hotel that does as many parties and weddings as they do, it seems they could do better. But, it seemed they were nothing but a wedding mill rather than caring about the individual celebration.

There wasn't any particular thing that went wrong during the stay. It just felt like the staff didn't care about me as a customer. This place seems busy, but for the money it isn't a great value. They seem to get a lot of local business thanks to the waterpark and I thinkt that is what gives them a "we don't care about you attitude."

Our dog got sick, we had to cancel our reservation under the 2-day limit. They felt the need to charge us 1/2 ($85). Fine, they have the right but we'll never recommend the Country Springs, talk well of the management, stay there or hold any event there. Hope the bad reputation you now have with us was worth the $85 you felt the need to charge. There are many better hotels in the area. We recommend you avoid the Country Spring completely.

My husband had a Christmas work party and we decided to take my kids. The carpet in our room was stained, smelled musty and there was a used condom in the garbage upon our arrival. We asked for another room, but were told we had to stay in the one we had reserved. I didn't want to touch anything- yuck! The work party was rushed and not enjoyable. A nice looking hotel from the outside, but smelly halls and rooms inside.