OMG! DO NOT STAY HERE
By A Yahoo! Contributor, 9/27/11
We booked a short getaway through Amtrak for a 3-night stay at this hotel, what a mistake. It was very disappointing. The hotel is not all it claims to be as stated on their website.. "you will find luxury here". There is no luxury and should be rated a half star. The hotel façade is very deceiving as it appear modern. Actually, this hotel is old and smelly with stained, torn and dirty carpet throughout, no safe deposit boxes and some rooms without door thresholds. Our room was on the second floor overlooking a parking lot (what happen to the "great view" of the Falls). It was small with an old TV -- limited cable, some channels not clear and/or working, no room in the bathroom for personal toiletries and poor quality towels and bedding. The room did not have a mini refrigerator and/or microwave and the mattress was as hard as a rock which caused my husband and I back aches. The pool is very small and the so-called exercise and fitness facility was a joke; which was located around the corner within 10 feet from the pool. There were about 4 or 5 treadmills located in this area and nothing else. The only good thing was the location and the front desk employee, Ashley as she was very friendly, courteous and helpful. Please take my advice and stay at the Comfort Inn Fallsview, Embassy Suites or Marriott Fallsview which provide an up-to-date facility, more amenities, comfort, and tours. Overall, this hotel is disgusting and we will never stay here again and/or recommend it Hopefully, we did not contract any diseases. We will report these findings to Amtrak.