Treated us terribly
Ok, so we made the mistake of forgetting an item in the room. I realize that when that happens, you are likely fubared. Still, they treated us terribly. We left the hotel early in the morning to catch a flight and we remembered the item about 15 minutes later, but we could no go back as we had to catch our flight. We called immediately. The desk clerk would not to go get the item, saying that we would have to contact housekeeping. We called, no answer, we left a message and asked for a return call, recalled desk clerk who still refused to do anything. Over the next several days this happened over and over again. Anyone who answered passed the buck, never an answer or return call from housekeeping. Finally, we reach housekeeping. The first person to answer does not speak English, and the second says "We searched the room and didn't find anything" before she even had all the information needed to answer the question. Calling desk, manager, who knows from there, they all now treat us like we are idiots and must not have left anything in the room. There is no sign of anyone acting like a human, no apologies, not even a sign of caring.
We travel a lot. We will never stay at a Days again.