Jerusalem Gate Hotel, Jerusalem

I'm an easy traveler, I don't need a whole lot out of the hotels I stay at, but for almost $300 a night I should be able to get a bed without bedbugs. I woke up with bites, big red spots, over all the exposed parts of my body. When I complained to the front desk, they were so rude, clearly not believing me or caring, and invited me to just fill out a comment card. I'm willing to cut a hotel a lot of slack, I'm sure they're no picnic to run, but this kind of treatment is just unacceptable. I looked under the sheet, on the side of the mattress, and found the smears of fecal stains that google tells me is a sign of a bedbug infestation. I left the sheet off that housekeeping might notice it and actually do something about it, but I'm not optimistic. I'm half expecting them to blame me for it somehow, and try to charge me. Then they charged me $20 for internet access. It is ridiculous that a hotel would charge me $20 to get online and figure out what the hell bit me. The Jerusalem Gate is a hotel that clearly doesn't value their customers. I've been traveling on business for decades, stayed in literally hundreds of hotels, and never had such a bad experience in a supposedly well-regarded hotel as this. If I wanted treatment like this, I could have stayed in a hostel and saved my travel account $250.

I stayed in the Jerusalem Gate for several days in July of 2006. I was very happy there and I recommend it. It is a very good mid-range hotel. I would stay there again. PROS: * Great price. * Clean and comfortable room. * The breakfast buffet was plentiful and tasty * The location is GREAT, 1block from the Jerusalem central bus station, for easy travel around Jerusalem and around the entire country. * Very pleasant and helpful staff. * Great view of Jerusalem from the upper floors * The hotel is attached to the Center1 mall and is one block from the mall at the central bus station for plenty of food and shopping options. * Internet access is available (for a small fee) in the lobby. CONS (minor): * My room was a bit small, but not too bad. * The hotel is near a busy intersection, and some of the street noise can be heard in the rooms facing the street. * Smoking is allowed in the large lobby area, which I don't like, but is common in Israeli hotels. * No room service (which I don't use anyway). * My room did not have a clock