Carlton Hotel Singapore, Singapore

Let's start with internet access at $27/day from a wired link in your room -- might be high for wireless access, but excessive for wired links in this high-tech city (of course, they're outsourcing the service to Malaysia, so who knows). Then, despite the service stating you'll have time remaining after checkout, you don't. The floors (at least in the "old" highrise) reek of smoke, and the beds are like boards (firm is fine, but these are something else again). If you get stuck here by your travel agent, like I did, avoid the rooms by the elevators, unless you really like the sounds from the shafts (26 floors) all night. International direct calls are problematic and spotty. The elevators are plagued by glitches. Certain ones keep forgetting floors entered and send you back to the lobby, and others take you to your floor and...don't open -- you have to press the "open door" key repeatedly and hope it happens before the elevator goes to another call. Then you can get to your door, 20+ flights up, and have your room key not work. Oh, and if you think being assigned to a crap room on a "Carlton Club" floor gets you into the Club, you're wrong. Unlike chains like Marriott, Sheraton, Hyatt, and even some better Holiday Inns, no such courtesies apply here. You'd be a fool to stay here, and I won't ever do so again. Management wanted to have a chat just *after* I'd checked out. Not exactly a helpful service. But at that point there's really not much to be done, anyway. Stay elsewhere and have a better time in Singapore.

Well, checking in @ 7pm still couldnt get a room is beyond me. Then getting insulted by an aggressive lady who has no clue what it means to be a front desk manager kept me thinking the hospitality scene there in Singapore. No way to go back or even recommend anyone to this place. NEVER !

We stayed for 2 weeks in Jan-Feb 07. We were given an updated room (not the new wing of the hotel), which is relatively modern and clean. The bathroom, however, needs some work (cracked tiles along the sink and bathtub). Room size is decent. Excellent view towards Suntec City, Raffles City. And excellent location, opposite to Raffles Hotel and CHIJMES, close to Suntec City and Bugis, and we even walked to Orchard Road (CK Tang), Clarke's Quay, and Lau Pa Sak. About 1 block to MRT station, and 1 block from 2 hawker centers. Nice pools, though a little small and sometimes not enough deck chairs. Breakfast (if included) is a great deal, good variety (Western and local delicacies), and reasonable quality. Service is good overall, staffs are friendly. The only thing I don't like is having to pay extra for internet connection (cost up to S$20 per day). Otherwise, we were very pleased with our 2 week stay.

I found the Carlton Hotel to be a great place to stay, close by to an MRT stop, and Raffles City. The staff were lovely and professional, and the hotel has great facilities. I would recoomend it to those who are looking for a reasonabley priced, and comfortable hotel.

I liked this hotel, because is close to everything! You can travel by taxi or take the metro from the hotel. Clean rooms, good breakfast buffet, helpful staff. Safe for families and women traveling alone.