Stay away from West Lafayette,IN
By A Yahoo! Contributor, 11/14/07
I stayed at the Family Inn in West Lafayette, IN. It was a nightmare from the beginning. I was assigned a room with an exterior exit, which I clearly stated I did not want when I made the reservation. The TV was coming loose from the nightstand and the remote did not work. I tried to call the front desk to let them know about these problems, but guess what? The phone did not work - dead! The bathroom floor was dirty and the toilet was coming loose from the base. As if this wasn't enough, I woke in the middle of the night to the sound of water dripping from the ceiling in my room. There were no blankets provided, and the heat did not work. The people at the front desk were rude, and not at all concerned or apologetic about any of these things. I thought I should at the very least get a discount for the room, but they told me that this would have to be handled by their corporate office and they would contact them. I decided to contact the corporate office myself the following day, and I couldn't believe that they were just as rude, and said that since the remote and phone were fixed in a timely manner, I really couldn't expect any refund. What about the filth, broken toilet, cold room, dripping water in the room? I was most shocked that everyone associated with the hotel was combative, and totally defensive toward me. Their attitude was totally unacceptable.