Family Inns of America Alcoa, Alcoa

My husband, 3 yr. old son, and I checked into this facility at 10:30 p.m. with the understanding that we could have a late check out the next day because my husband had a business meeting in the morning. The gentleman working the desk indicated we could stay until 1:00. At approx. 10:45, the lady working the front desk, Sharon Ebanks, called our room and told us that the employee was wrong when he stated a 1:00 check out and that we would have to leave or she would have us removed. I tried explaining that my son and I had no car, we were 5 hours away from home, and we had no place else to go. She finally did give in and let us stay until 12:30. What difference would another half hour had made to them. It didn't look like they had too many customers beating down there doors to check in. The facility was not all that wonderful but it wasn't super bad either. There were bugs, both dead and alive, lying in the floor. I would not spend my money to stay at this facility again. Ms. Ebanks couldn't even make her mind up who the owner was. First she said she was, then it was her husband, Mr. David Haggett (or Hargett), but amazingly enough, neither of them could refund my money without Cathy Ware, who is supposed to be the controller, and who was conveniently on vacation. I'm not sure about anyone else, but I don't go to motels to be harrassed, threatened to be removed, and treated rudely. I have filed a complaint with the Better Business Bureau also.