BEST WESTERN PLUS Airport East Expo Center, Louisville

We travel a lot on I-65 and for two year stopped in Louisville. But we haven't had luck finding a good hotel. This hotel changed that . . .great check in (at 1:30 am). They even located a portable crib and brought it up to the room at 1:30 in the morning! Clean, comfortable updated room with a king bed and a pull out sofa for the kids. Even with 2 adults and three children, there was plenty of room. Morning found a very nice breakfast. There could have been more fresh fruit, but then again we were staying at the hotel at same time as high school basketball tournament. We may have been beaten to the fruit. At check out, no problems. After checking out we found we left a teddy bear behind in the room and the hotel staff cheerfully gave us another key to go up and get it. Extra friendly! Nice large swimming pool. We will make this our regular stop in Lousiville.

Recently travelled to Louisville and stayed at the BW Airport East. Upon arrival, check in was easy and room was ready. The hotel lobby was clean and updated. My room was on the 3rd floor, elevator and stairs close to check in desk. The room I stayed in was non-smoking. It was clean and had ever convenience possible from coffe maker to ironing board. The complimentary continental breakfast was simple but very satisfying. I would definately recommend staying there. You can't get a better value for your money. Alfonso

as we were checking in people in front were checking in at 63.00 per night we were informed that we were quoted that buy your very rude sales person wendy.rooms were dirty and one of your maintence men had the little man syndrom and a attiude we are street rodders there were 10 or more of us 7/30/08 8/2/08

I booked this hotel through bestwestern.com and got a very decent rate. Upon arrival, I was forced to wait about 2 hours for my room and when I was allowed in, I was told that the reason I had to wait was because I wanted a smoking room when I had actually requested a non-smoking room. It wasn't a big deal, I was checking in early anyway so I didn't feel I could really complain. The room was very clean but very dated. I doubt this place has been renovated since it opened. The first and second nights were fine except my door didn't close without being slammed. I can deal with that, I just hope I didn't bother the other guests. I unexpectedly had to stay a third night and this is where the big problems began. I again made my reservation online through bestwestern.com. I had 3 conversations that morning with the front desk confirming that I was staying another night. A little after 1pm I got a phone call saying my credit card had been declined. I couldn't understand why they were charging it again because I had already been charged. I went down to the front desk and spoke to a clerk named Kim who refused to look at my credit card statement online and talked to me like I wasn't bright enough to understand what she was saying. Kim refused to contact "Best Western Central" as she called the website and told me I could go to my room and contact the site there. I did so and the person I spoke to on the phone explained that for some unexplained reason, the reservation had not been sent to the hotel. This bothered me but I went back down to the desk to explain the situation and Kim still insisted that I had not paid. We argued back and forth for some time before she finally went and got her manager. The manager allowed me to show her my credit card statement and tried to argue that the charge hadn't gone through and was pending. I finally got her to go back and check her paperwork and she found that "someone" had charged my card and I was paid up. She told me that it was very confusing even for her and she was the manager. Then she said that whoever charged my card hadn't filed the paperwork appropriately and it was "a lack of communication at the front desk" that had caused the problem. I told the manager that I was upset that Kim had not looked through the paperwork in the first place to save me the hassle and she told me that I was being emotional due to my pregnancy. EXCUSE ME? I can't see how my pregnancy was at all relevant when every mistake was on the part of her staff. It's insulting and the outdated, misogynistic idea that I was being emotional due to my pregnancy makes me furious. I wasted over an hour of my time, causing me to miss an important meeting - THAT IS WHY I WAS UPSET. All the while, Kim was interrupting me telling the manager that she had been nice and hadn't done anything wrong. The manager said "Not to take sides but this isn't Kim's fault. It's very confusing." I can't understand what was confusing but I thought that she had just said it was a lack of communication by the various front desk clerks. Which was true? Either way, I am checking out in the morning and will NEVER stay at this hotel again. Any female that doesn't want to have her hormones be the excuse for hotel staff and management INCOMPETENCE should avoid this particular Best Western.

The staff was great, the service was great. The rooms were very clean, the breakfast was so-so. Fruit would have been welcome. The side restaurant was fun. The bartender was a great gal. Close to everything we wanted to see. Got reservations on line and saved a lot of money.

If you need to stay at a comfortable, quiet place in Louisville and you're on a budget, this is the place!! The staff is awesome and the rooms are suprisingly quiet, probably because it was built in the 60s (thicker walls). Sure, it's old, and the neighborhood is semi-seedy, but the beds are comfy, rooms are clean, & the price is right. Also, the location near the airport & a major freeway is so convenient. Just don't go walking around the block at night and you'll be fine.

Yes, the price looks nice. But, you get what you pay for. The customer service may be delightful and helpful when you walk in, but it's a whole different story when you see the rooms. Aside from being difficult to get to, unless you do an illegal left at the light, the hotel itself looks obviously older. We got two twin rooms. The first room we went into look alright. It "seemed" clean. But, when we went to take a shower, you had to keep pulling the tub stopper up or it would fill up with water. The second room had many problems. It's air conditioner kicked out warm air, the phone cord was plug into just a whole in the wall, the lamps weren't even plugged in, the alarm clock didn't work, the door knob in the bathroom was falling out, the floor felt grimmey and the wall paper was coming off. And, worse of all there was, what we hoped, lotion splattered on all four walls. It looked like someone had held up an open bottle and spun in circles. Because the phones weren't working in either room, we had to go from the third floor to desk to let them know. All they did was just act suprised at us and say, "We'll have a cleaner go up later tonight while your out at dinner." Yeah right! After having seen the place we weren't going to leave our stuff there unattended. So like I said, you get what you pay for. I would not recommend a Best Western to anyone. Especially, this one.

We reserved/prepaid for a king bed, two adult room. At 3:00 pm the room was not ready. We went shopping and return a couple of hours later to find the room had two full beds. We had to show the paper we printed from Expedia showing we paid for a king, two adults, room and then was told they didn't have to honor it. After a while they did. We were sad to say the "hot tub" was just warm water in an mini-pool beside the outdoor pool. The cable tv was not able to get all channels as stated and the wireless net has a very poor connection . Children ran wild through out the hotel. We tried the lounge where two drinks cost us $11.00, Louisville has many bars and good night life, alot cheaper, and more fun. We should have stayed at the very nice Red Roof across the street.