Howard Johnson Express Inn Monterey, Seaside

They quadrupled the prices for MotoGP weekend of course...and the place was a filthy dump...a chair broke when I leaned on it, the bed was like a crater, and the maid didn't clean every day...Indians run the place, and they have much lower standards than Americans...I would not stay here again.

The hotel manager was very nice, however the room wasn't ready for me when I got there, then I was given a room that looked like it was originally an office. I couldn't open my blinds because all 4 windows in my room looked out onto the street. The T.V in the room didn't work, the phone didn't work and they weren't going to be able to fix it until I was already gone, three days later. The bedspread had holes in it, there was mold all in the bathroom, the toilet was broken so it ran the whole time and there were exposed wires hanging out of the ceiling in the bathroom, which had no fan. It was dirty. My room was literally inside the gated jacuzzi area, so I could hear anyone and everyone as they enjoyed the hot tub. I will never stay here again, nor would I recommend this hotel too anyone,even my worst enemy. Terrible.

My husband and I just visited there several days ago. It's the worst hotel I have even been. The room smells bad, The bathroom is awful! The hair dryer doesn't work at all. Everything feels cheap! There is always nobody around at the front desk. You must ring a bell and wait for a long time till somebody shows up. And There's not enough foods at their so called " continental breakfast" area. Because there's nobody around, you even can't have somebody to ask questions. So we only had a cup of coffee there and had to drive by a Mac to get more food!

I believe this is a franchise of some kind which has completely different policies and beliefs in customer service treatment than all the other Howard Johnson hotels that I have experienced.I made reservations via phone and was told that I had a 24hour cancellation policy to abide by.(like all the others), Calling to cancel my reservation more than 24hrs ahead of schedule, I encountered Suresh Patel, an apparent customer service rep. who I have never experienced a more rude and terribly untruthful individual. As easy as a cancellation should be with any hotel, he sarcastically announces to me that "THEIR" policy is a 48hr turnaround for cancellation and he is going to charge me FULL RATE for 1 night without any acceptions. He then tells me that he can see that I scheduled this ONLINE and this is why he cannot do anything about this. I made this reservation by phone. He directs me to Howard Johnson Customer Care and tells me he cannot do anything about this. Speaking to other customer care associates from Howard johnson, it was confirmed that he himself would have to reverse as a courtesy which HE CAN. Customer care called him directly to help me and he REFUSED. I called him again and asked to speak to management. He told me HE WAS which I confirmed with customer care after that that and individual by the name of BART was the manager. He lied. When I called back, he hung up on me. After the 2nd time, he stated that BART was now on vacation and could not be reached. He said he is NOT going to loose out on 167.00 and does NOT CARE what i think. He refused to pass me over to someone else to get this resolved but I simply gave up and decided that I have an option to post this horrible experience instead. Just to know this, I WOULD NEVER ADVISE ANYONE TO GIVE THEIR MONEY UP TO SUCH A HORRIBLE DEMEANOR OF A FRANCHISE, THEY ARE LITERALLY GIVING HOWARD JOHNSON A "BAD NAME". I will post everywhere and fight this error.

This hotel is in a good location near Monterey's Embarcadero. Access to business streets was quick and easy. Office staff was friendly and helpful, and even saved us some money. The room was clean and well set up. Air conditioning and H/S internet access should be taken for granted, but can't along California's coast. Our room had both. All in all a great place to spend a night, and we wouldn't hesitate to return.

I wish I did some homework before making the reservation. This place is completely a mess. Office and room smell badly. This hotel should be rated one star no star. Even you are healthy, this place will make you sick. Bottom line is... look for other hotel or stay home.