Carmel Village Inn, Carmel-by-The-Sea

My wife, mother in law and 7 month old stayed. They were in room A. At 630, the sound of the kitchen and the smell woke them all up. When they called to ask for help, they were told there was nothing they could do. After some discussion, they were allowed to get out of their second night reservation and given a $15 discount. They asked to speak to the manager and he would not come out to talk to them. What a chump!! You have a guest at your hotel and you are not willing to talk to your guests. Where is the customer service? If the room is not up to standard then take it out of service. If it is up to your standard, then you must be willing to listen to customer complaints. There are so many places to stay with much better value and customer service. DO NOT STAY at the Village Inn.

For a person like me on a budget, this was a splurge, but it was worth it. The location was excellent, the room charming, and the staff friendly. I will definitely stay there again on my next visit to my favorite place in the world. :)

My wife and I stayed there two times ( 2005 and 2007) . We enjoyed both of them. The location is excellent. The rooms are simple and clean. We do not search anymore any other hotel at Carmel because we feel like home there. Staff is very friendly.. Breakfast is good. If you expect something like 5 star hotel it is not like it but very nice and comfortable place to stay...We will go again.... (room 30) Batu

Great value and location. My parents stay here all the time and recommended the place to us. The staff was friendly and the rooms were very clean. The continental breakfast was nice. We will definitely return.