unauthorized charges on credit card
By A Yahoo! Contributor, 01/31/09
when my parents checked in the room was ice cold. It took a whole day to warm up the room. The room was dreary and dark. It smelled must when we checked in.The maid did not clean the room the whole time they were there. No clean sheets and no clean towels. The garbage was taken to my house to get rid of because there was no maid to dump the garbage.my parents were there for a whole week. when they left they had to ask twice for a receipt for the cash they paid and then they were charged an extra 150.00 on the card when they left. when mom called back they were real rude saying they do not have to let her know what the charge was for. they are accusing her of smoking in the room and that it could not be rented out for a whole week after she left, not true. This hotel was not customer friendly and for the price that they were charged the hotel management could have treated them better. when asked to speak to the owners and for the owners # they told my mom that it was not her business to know that info but that the owners live in seattle. The items listed on the web site were not offered to my parents they will not be back and they drove from spokane to stay in this hotel.