Timberline Lodge, Government Camp

We had planned for several years to stay over a weekend and enjoy the Cascade dining room. What an experience. A wait staff that obviously did not want to be there, some issues with every meal such as lack of silver ware, no salad delivered when ordered, needing to ask for coffee refills several times. The views are incredible, however, the food and service in Cascade dining room were not up to expectations. When you are paying these prices you have every right to expect quality, hot food and good service and those items were not present.

To the Management of Timberline Lodge: We had visitors from California, took them on a round-about tour; Vista House, Multnomah Falls, Bonneville Dam, saving Timberline for the last - thinking it would be the best. Wow! How wrong we were! We did everything first, ending up at the Lodge for a late lunch. What a tremendous disappointment! We all agreed it was about the worst we had ever had - including the service. It was a very, very peculiar buffet lunch with very strange combinations of food. Our friends said, upon leaving, 'well, this is certainly one lunch we will never forget!' Unfortunately, that will be because it was so bad. We never even asked what the cost was because we just wanted to eat. When the bill came we said, my goodness, at $2.95 this would have been way over priced. I had so looked forward to showing them one of our premier spots - and ended up with a dismal failure. Your restaurant menu, staff and cooks need so much help. I do hope you will be able to give it to them. We hated to leave a tip but felt sorry for the young adults working there who had had so little training! It was truly a fiasco, first class! I'm sending this in the spirit of helping you to re-establish a delightful destination in the Portland area. Sincerely yours, Judy Blumenthal jblumenthal3@gmail.com 6990 SW Chapel Lane Portland, OR 97223 503-244-0099