Kingston Plantation Condominiums, Myrtle Beach

We have stayed on the property with our extended family before and had a great time, but this time around we have realized that things have changed for Kingston Plantation. The condo building we have stayed in during past visits has a new coat of paint and the elevator that was problematic before has been upgraded. But, upon checking in, we found that the management has changed as well and with it the attitude. Upon checkin we were told that upgraded options were available, but that the resort no longer honors hilton upgrade policy. The room we booked was supposed to be an ocean view, but to see the ocean, you have to either crane your neck over the balcony or look in the mirrors on the wall to get the ocean reflection. The room did not have linens and the glasses in the kitchen were cracked. When we called the desk for linens, we were told to check the beds and all of the restrooms for linens because the problem of no linens happens all the time. Where is the management? Upon calling Hilton Honors Guest Assistance, we were told that the upgrade policy had not changed which was later affirmed by the manager, but at that time we were also told that no upgrades were available. i checked the HHonors site at 10pm on the night we arrived and found that the website had upgrade rooms available for the entire duration of our stay even at that late on the first day. On day two, I received a call from someone from the management team to be told that someone had checked out of another suite and that if we want to pack up our stuff and move we could now move to an upgraded suite. At this point, we did not want to pack up and move everything to another building on the property. Especially since the only reason we are getting the service warranted is because of our complaints. As soon as I got off the phone with the person from the leadership team, we found that the new elevator was out of service. At this point, our kids are asking why the hotel does not like us anymore - our answer, its not that they don't like us, they just don't appreciate good customers any longer. Given the trip was to celebrate fathers day with our extended family (we have out extended family on the property) and to celebrate my birthday - the trips has been wrapped up in dealing with service issues - we will try something else next year. Happy Fathers Day Dads - we recommend you find another place to celebrate.

We visit Myrtle Beach several times every year. This place was the worst experience. Even though we visited in the off-season, we had higher expectations. Cons: The carpeted floor was spotty and needed some serious cleaning. There was also a few marks on the walls. The furniture was ok, but the dining room chairs were very wobbly. Also, the TV's were tiny. The largest was the living room which looked about 24 inches. Bathroom needed some upgrades. For some reason, none of our phones had service in our unit. Guess they don't like AT&T. This is also the only place that did not provide free internet. The cleaning ladies were rude. Pros: Very spacious. Nice pool

I spent a week at the Margate this year for a golf outing. The 4 bedroom 3 bath condos were awesome. The rooms were very nicely kept. However the breakfast buffet could use a upgrade. Staff was pleasant didn't really require any service but they were friendly.

Last year was wonderful - condo, staff, grounds, etc. couldn't have asked for better. This year not up to par. There were six different conventions booked during the first week. First condo they sent us to was dirty, chunks of paint missing from wall, etc. Second condo wasn't as bad, carpet did not look like it had been cleaned since installed, mattresses were long past there lifespan, a/c did not work properly, sofabed had springs sticking out of it, one of the stove burners was broken. Husband fixed closet door and several other items that were broken. Night manager was rude. Guests in surrounding condos had large outdoor parties late into the night and left trash out under the trees that wasn't picked up for days. A very different attitude than previous year. Refused to honor special rate posted on their webpage. Don't know if we'll return.

I liked this place because of everything!!!!!!!!!!! From tennis courts to pools and fitness center and it's own water park!!!! Great sidewalks for walking around the plantation with lots of ponds and nature.I also like that you can walk right on to the beach!! also that every unit has it's own pool!! Lovely

We were at Kingston Plantation in May 2009 and would recommend it to anyone. We stayed at a lakefront villa in West Hyde Park right near a bridge to Embassy Suites and ocean, a less than 5 minute walk. It was a perfect location, like having a house in the woods near the ocean! Our kids, 8 and 11, were able to run around outside the villa and my husband and I loved sitting on the deck overlooking the lake with a glass of wine at night. The unit itself was fine - two big bedrooms and nice bathrooms well separated, tv's in every room with DVDs in both bedroom, although no dvd in the living room. Weird. But, very clean with an old but functional kitchen (which I tried not to use anyway). Starbucks and a restaurant were in the lobby and a cocktail lounge offering karaoke was up a short flight of stairs. The pool area was alot of fun for the kids and there was a boardwalk leading to the pool at the Hilton which was also just gorgeous. They never got bored which means we never got irritated! Mainly though it was the location of our villa - close enough to the action, big enough for the four of us but far enough away that we could enjoy the peace but unfussy enough for our lively kids. We requested cleaning after we left, so that was not an issue,

We arrived early and they did let us check in early, We stayed in a 2 bedroom villa. The 1st villa we walked into had a roach, on the floor greeting us once we opened the door. We didn't even unpack the car. We then went back to desk where they told us that they would upgrade our room because of the roach. Next room as we entered there were 5 dead roach in the middle of the living room!!! We once again went back to the desk, and complainted and our room was again changed to windemere by the sea villa. I didn't see any roaches inside the room, one roach was seen on the porch outside of the room. But the idea of seeing them in other rooms made it very difficult to enjoy the stay in the room, not sure when another one would just pop out. It is very discouraging seeing this since we got a villa for the kitchen and you want to cook. Worried the whole time about the food and bugs, not very pleasant. The overall scene as far as the ground were nice. The room had wallpaper coming down and the carpet was dirty looking. I would not recommend this place, especially if your looking for luxury you will not find that here.

Can't wait to go back. Lots to do and great for families. They have a great waterpark for children and pools for adults. the beach are is so clean and well maintained. My family had a wonderfull time and we will go back each year.

I love the location of the Margate and the decor is beautiful!!!! So far, this is my favorite place to stay at Myrtle Beach!!! The ocean views are magnificent, the kitchens are awesome!! The bathrooms are elegant and there's so much closet space. I can hardly wait until my next visit!!

nice clean and fun place to stay. A fun and safe environment for children. Can't wait to go back. Service was great. Water Park was well maintained and staffed. There were lots of lifeguards on duty to ensure the safty of the children.