Would never visit Poor Management Situation
By A Yahoo! Contributor, 09/01/09
We had reserved a room with Cindy at Harborside, gave our credit card # on 8/27/09. I called on 9/1/09 as we needed to change our dates not cancel, spoke with Ruth. She put the info through and I hung up. Ruth called back to say the room was not available for the dates we changed to, we needed the new dates. I did tell Ruth to cancel at that point since the room was not available and I asked her if they had other rooms. She said no, none available. I called back for a Cancellation # and the $10 cancellation fee-did not feel we should pay it since Ruth had confirmed the new dates. She put Cindy on the phone with me. Cindy came on the phone very irate, would not let me speak much at all, every time I would start to say something, she over talked me. My husband tried to settle her down to talk out the situation, but she just kept ranting. She told me I was not welcome at Harborside and the island and that no one on the island would rent me a room because I was so rude. I tried to tell her, her behavior was not good business practice, but oh boy ... she got her $10 and she gets this review. Sorry she would not listen and deal better with a customer.
