The Ambassador Inn & Suites, South Yarmouth

rude staff, poor excuse for customer service. Brought my family for a stopover while on summer vacation - never again.

If you like malfunctioning toilets, taciturn desk clerks, the motel manager’s child throwing tantrums in the halls, and being treated like a sucker, this is the motel for you. My 83-year-old father (who enjoyed this place when it was a Quality Inn) was given a second-floor room, even though he’s less than spry and there’s no elevator. Turned out the room had NO WINDOWS and -- because the air conditioner had probably been off since the last sap stayed in the room – was hot and malodorous. My father protested and was grudgingly given a first-floor room. After two nights, we decided not to stay for a third. The desk clerk refused a refund for the third night since we were cancelling without 24 hours notice. Fair enough. But in what turned out to be a baldfaced lie, the clerk said our rooms would likely be resold – after all, it was a holiday weekend, and only eight vacant rooms were left – and then we would get a refund. I caught them in the lie by calling that afternoon and asking how many rooms were still available. I was told “no rooms are left” --- until I explained that I was calling about the refund. Talk to the manager, I was told. Of course, the manager won’t return calls from irate customers. Fortunately, my father’s credit card company was sympathetic; VISA cancelled the charge for the third night. .

Really liked the fact that the motel was pet friendly. Our dog is a very special part of our family, and appreciated the fact that we could take her on vacation with us. While the room wasn't the greatest, the fact that we could bring our dog made up for that. Worse part of the room, was the unusally small bathroom and sink area outside of bathroom.

The Quality Inn staff is very friendly and helpful. They make sure that your stay is pleasant and your room is clean. Asked where the beach was and was directed to a family friendly beach not far from hotel. Excellent choice very good advice. Felt safe staying there. The inn is located in the middle of all activity. The beds are just ok but the free breakfast, cleanliness and wonderful staff makes up for that. Not a 4 star hotel but quality it has. We would definitely stay here again.

The pool was awesome. It was very very nice and not crowded at all. Our room was very clean and very comfortable, however, the staff was a little rude. When we got there we asked for a couple of pillows and we were told that we would have to go down and get them, which was ok, but when my sister ran down to get pillows for her room they rolled their eyes at her and were looking for pillows for 10 minutes. On out first night there our neighbor kept knocking on out door to tell us to tone down the partying, when all we were doing was watching tv. My parents room was awesome. They had a nice huge king sized bed and in the other bedroom was a nice double bed. The front desk called up to our room all weekend asking us to keep it down, even at times when we werent in the room. However, on our second night there, there was an irish seisun going on directly underneath our room. All in all though i would definitely go back.