Don't Even Think About It !!!!
During a recent unprecedented snowstorm, my wife and I lost power in our home and spent 2 nights at the Bedford Village Inn. The next morning we thought the power might be restored to our home. We discussed the situation with the staff at BVI, as we would prefer not to spend a third night. They explained that if we did not reserve a room for the upcoming night, then the room would be sold as there were multiple names on the waiting list. If we got power back and had to cancel later, they would attempt to resell the room. If successful, we would not be charged. They said this wouldn’t be a problem due to the widespread nature of the outage and the fact they had a waiting list. We took their advice and reserved the room for another night. We packed all of our belongings, left them in suitcases by the door, and left for work.
At 3PM the power came back at our house. We immediately returned, removed the suitcases, and checked out. The front desk again stated that they would now attempt to resell the room. During that evening and night we checked the web site several times and all rooms were listed as filled. I also called the front desk numerous times and was consistently told that the rooms were sold out
The next day we received the receipt in the mail and we were charged for both nights.
I contacted the manager. He agreed that they never made any attempt to resell the room and we would be charged the full amount.
I fully understand the fact that the agreement states that checkout time is 11:00AM, and that when a room is not sold, BVI loses the full revenue. But the fact that they did not make any attempt to sell the room, after giving us the advice in the morning demonstrates a clear lack of integrity. I would expect them to do what they say. After spending $400 for 2 nights, I might have expected them to cut some slack. But, we are now asked to spend an additional $200 for a night we did not use and they could have easily resold the room.
Don’t spend your money with an organization that is so unprofessional. There are plenty of better choices in the area! Avoid this place.