Vibe Hotel Gold Coast, City of Gold Coast

We didn't get what we booked (ocean view room with a max brenner package), we got a river room and our package wasn't there when we arrived so had to go downstairs to reception to get it ourselves. Second night we came back from dinner at the casino and was told we had to double park in their tiny carpark. Went upstairs to reception to query this and was told,"you have to leave your keys with us and our staff will move your car if one of the blocked cars need to be moved and yes, you still have to pay for parking." AS IF we were gonna leave our keys with them, especially when they had a sign out the front stating they weren't liable for any damages to our car. So, we waited until a park freed up and took it. Third morning as we were leaving to have our breakfast, the housekeeper next door came over and asked us what time we were checking out. As IF it's her business what time we check out?!! It came off as rude, offensive and pushy! The lifts are slow and there's only 2. 1 only goes down to the carpark level as well. The check in & out ladies were accommodating, the buffet breakfast was nice and the location is very close to cavill ave but they're not enough reasons to make me want to stay there again. Unfortunately, I didn't check the mini bar so am expecting them to pull the "mini bar" trick on me...I really hope not but will let you know if they do! The worst thing is that I'm actually from Qld (Brisbane) so I can't imagine what impression they're leaving on people who are from other states or even overseas!!

We weren't happy with the service of the front desk staff. Unhelpful, unsmiling faces (most of the time) puts off us; from asking too much questions. Our balcony faced the busy road. A blessing for us to take up a higher floor 'cos it was noisy during the day & the night with the drunks! However, our rooms was cleaned everyday with new towels. Centralised area for food, supermarkets, cafe, restaurants & shopping malls. Ignore the front desk personnel for your stay & be independent. Your stay in the hotel will be pleasant & fuss-free.

The location of the hotel is great and the view of the Nerang River is breathtaking. Easy access to Surfers Paradise, shopping malls, restaurants/cafes, supermarket & also to other parts of town. However, the reception counter personnel should be more accommodating and friendly towards us, the tourists!! At least, give us a SMILE!!!! Glad we took a higher floor or else the street noise will be distracting.

The service was good with friendly staffs. The room was spacious and comfortable with nice view.It was clean. It was conveniently located near facilities,souvenir shops,supermarket,fast food restaurant,places of interest just at walking distance.