Montien Hotel Bangkok, Bang rak Khwaeng

I have never experienced a more ignorant and bad reception service. For some reason the hotel had missed my reservation, and did absolutely nothing to try to find out of it, just kept on insisting that I had to pay full price to them on check-in.(I had already paid for the 2-days hotel stay through my travel agent, and had a signed & stamped voucher to prove it). The reception manager was very rude, and eventhough I pointed to the phone number of the Thai travel agent that was stated on the voucher, she refused to call them. Luckily I had my mobile phone, and called my travel agent. After about 1 hour waiting & some phone calls to and fro, I finally got a room. Not a smile, no apology. And it seemed like I got the worst room they got... The swimming pool is crammed, was never able to get a chair. I have experienced cleaner hotel rooms in this prize category, but it was almost made up by the fairly friendly housekeeping staff. Location is great.