Astonishing disregard for guests
By A Yahoo! Contributor, 3/31/07
Lotte Hotel in downtown Seoul was doing construction while we stayed there (late March 2007). When we checked in they gave us a form indicating construction time was 9am to 6pm, but in fact they worked almost around the clock with noisy drilling and hammering near our room. I complained several times, got apologies, but the work went on. I actually went into the construction area myself at 5am to see the source of the noise and found a 10 person crew of cosntruction workers building out new rooms, just one room separated from ours. Incredible, especially for a hotel that calls itself top class! To be avoided by all means, Seoul has many other nice hotels....
When VIPs needed elevators, other guest were rudely made to wait.