In a word - HORIBBLE
By A Yahoo! Contributor, 08/10/09
After setting up a reservation for my wife and mother in law for a 2 night stay, the lodge said they only had one night on record, when they arrived. We had the confirmation number and the name of the person that had confirmed our reservation to which the lodge basically said 'tough'. They did end up getting a smoking room the second night after a long discussion.
To make this worse, my sister in law had arranged 2 rooms for her family and there was only one room available to them when they arrived. She had confirmed the reservation THREE times prior to arriving.
When a hotel cannot get reservations correct, the most basic and one of the most important parts of running a hotel business, I really have to wonder how and why these folks are still in business. Completely unacceptable.
Not only am I never returning, I am hoping that I can convince others to stay away as well.
Although this review requires a star, I wish to comment that as far as I am concerned it doesn't even deserve that....NO STARS FROM ME.
