Hilton Moorea Lagoon Resort and Spa, Maiao

it is a very beautiful place. people are friendly. but most of the staffs here do not understand english very well. the services here are the worst services in the whole world. i do not recommend to any of my friends, colleagues or neighbors. waste time and money here.

First, "Iaorana" is the word you'll often hear, meaning Hello and Welcome. My partner and I stayed in a Garden Bungalow, and my in-laws stayed in an Over-Water Bungalow. Rooms: Very clean. Beautiful bathroom and inside of roof. Patio is big enough for a small cocktail party. Loved the open concept of the bungalow, it's just missing a kitchen, and that would be great! Beautiful hibiscus bushes surrounding the bungalows. Never heard the neighbors. We preferred using the fans of the AC without the AC option. Didn't really used the bathtub, it was our laundry basket actually. Inside, we had no bugs whatsoever. The over-water bungalow was AMAZING! The lagoon, the sun and you …and room service – that’s it. They have roomy ceramic bathrooms, and two patios. The bottom patio has a shower. Under the coffee table is a window looking at the lagoon below the bungalow. Bring bread to attract fishes!! Hotel: The site is marvelous! The sunsets are beautiful! The hotel itself is not too big, not too small. Very quiet, no noisy kids when I was there. Pool is refreshing and clean. Forget about the hot tub though, had a weird color - who needs a hot tub when it's so hot outside anyways? We didn't even find that the bugs where bad: really not many mosquitoes, but maybe they spray the bushes too, dunno. Boutiques are over priced!! Facilities were very clean. Actually they are doing some constructions on some bungalows, and I don't recall hearing noisy machine noises, so they must work manually I imagine, and they covered the construction walls pretty good too. Restaurants: The beach bar was very good actually: good food to try, and many drinks too. The big restaurant has beautiful decorations, and its shows are very interesting and beautiful. The food is good, but I would recommend exploring around the island also for very good to excellent dishes. The crepes bar is located where the over-water bungalows are, you can access it anytime. Check the schedule, as it is not always open everyday. Odd but we got paper napkins at all restaurants during our stay, and the staff explained that it was because the hotel's laundry mega machines broke down. No biggie. Nightlife: very relaxed by the bar or on the beach, with soft Polynesian music in the background. But NO nightclubs, that's at very few places in Moorea, but mostly in Tahiti. I didn't ask the barman if he could play some more modern music -maybe he would have accepted. Staff: they were super duper friendly to us four -and as helpful as they could i guess, with our hundred questions on anything. We were told not to give them tips (since their salary already include that) unless you really enjoyed their service. Animals: Some friendly dogs roamed around, some hens and roosters come hang around the beach bar, some lovely birds wake you up in the morning, and lovely fishes hang around the corals close by the beach. Island: Heavenly! Not as populated as Tahiti, and way more relaxed ambiance. Visit the fruits plantations, Rotui and the Agricultural School. The belvedere is high but the view there is worth the time, no bathrooms there beware -well there's always the behind the bush solution, which seems to be popular in these islands. Public beaches are nice to have a pique-nique, a splash, and chill with the locals. Locals: they are mostly kind people but there are bad apples everywhere so be smart too and not put yourself in compromising situations. Beautiful mix of people they are, and always ready to smile. Some locals' faces just look mean or frightful, but when you talk to them, some are actually friendly. "Don't judge a book by its cover" applies there perfectly.

This resort is wonderful. The overwater bungalows are beautiful, the staff is helpful, and it is one of the best places to snorkel on the island. I would highly recommend to anyone. Pricey, but if you are going over there why not make it the best.

I am an easy going traveler that almost never has anything negative to say about service but this resort truly lacked service. Some of the employees were great but we had several food service and housekeeping problems. We traveled with friends and here is a summary of our largest issues: Glass under and in pizza (room service). Luckily it was not ingested it or no one was cut but it was a huge piece with several smaller pieces and did end up in our friends mouth. The food and beverage manager came to our room upon our request and comped the meal and added a pizza and wine. Too bad we lost our appetites. We have reason to believe our food was dropped on the way to our room. One of our wine glasses differed from the other and one pizza had its cheese off to one side. Had to call three times for reservation at the main dining room. First time we were told we would get a call right back. We didn't so we called back. My husband was on hold for 10 minutes before he hung up. He called again and finally was put through. At dinner that night our drink order was taken but we didn't get our drinks so my husband had to actually go get the waiter who was watching the Polynesian dance show at the time instead of working. Our friends room had ants because housekeeping didn't remove a used coffee cup - they instead turned it upside down and left it. They called to have the it cleaned up. It took hours to get cleaned up - 2 calls and a trip to the front desk to resolve. The AC in our room leaked through the roof and the AC stopped cooling in our friends room. (took a call and a trip to the desk to resolve). At the resort you have to track down a waiter to get a drink refilled. The food is mediocre. We frequented Linareva�s Floating Restaurant and Alfredo�s (which has pick up service). After a trip to the desk with a few of our issues being resolved and a talk with the GM the following decision was made: The dinner with reservation and service issues was comped and we were given a rental car for the rest of our stay so we could go out to get meals and spend less time at the resort. All in all it is beautiful with great snorkeling. I thought our garden room was beautiful. The food service was the main issue and if you want anything resolved you have to talk with management. Management also expressed to us that the small population on the island makes it hard to get good workers. The grounds are meticulously kept -- this leads me to think that what the management can see is taken care of but the things that are not in front of them (food service and room issues) go overlooked.

When we arrived in Papeete I was a little concerned with the cleanliness of the city. Once we arrived at the Sheraton in Tahiti, all of my concerns were cleaned away. The boat ride over to Moorea provided beautiful views of Tahiti from the water. We didn't think that things could get any better. We were wrong. Once we arrived in Moorea we were shuttled to the Sheraton Moorea by van. The views that we had of the island were intoxicating. The lush green, the mountain peaks, the beautiful blues of the water, and the simple lifestyles seemed unreal. We thought that we were in heaven. We arrived to our hotel to check into our over the water bungalo to see even more stunning views from our deck. We had a sense of euphoria as it all seemed to good to be true. We awoke the next morning to have the sun peaking over the water. We truly believed that we had died and gone to heaven. It was hard to grasp the fact that we were on a tiny island in the middle of the south pacific. The only sight that has been more pleasing in my life, was the birth of my our 9 months later.

If you've never been to Tahiti, just think of Walt Disney getting there before you and setting up the ocean floor for snorkleing! It is just unbelievable. Breath taking! There are many tours to take on many of the islands. They love telling you who's been where and who stayed where! This vacation is a bit more pricey than some, but what you get for you dollar is absolutely fabulous!!!

Sheraton Moorea is a really unbielivable place!! We were in the overwater bungalows and I didn't want to sleep more than 5 hours because I wanted to enjoy maximum the resort. This was like in a dream, especially when you wake up and you see the sunrise on the water horizon!! So beautiful! I'll keep that image in my head forever!! Food and services were very good too. Don't hesitate to go to this resort if you plan to go to Franch Polynesia and especially if you o for honneymoon!! You'll not regret it!

The Sheraton Moorea Lagoon was the perfect location to enjoy our honeymoon and first vacation to French Polynesia! Their overwater bungalows are a must to take in all these islands have to offer; long days, beautiful sunsets, and posssibly the best snorkling in the world. Spending a week at this resort felt like a month. After a few days the staff and some islanders new our faces. And there are no words that can describe floating in the clear tuqouise lagoons among the many playful fish. This is a place where it pays to get local and trust the tour guides (you might even get lucky enough to swim with humpback whales like my husband). The resort property is the most beautiful on Moorea, but if you stay in an overwater bungalow there is no need to leave you room (except for the delicious cuisine at the resturant and island tours). Another must is the Mandara Spa. The staff was welcoming and friendly everday. The free, short back massages were great, but skipping an activity was well worth the moonlit, full body massages given on our overwater bungalow balcony. This is a place to relax and make memories. I can only hope to visit it every night in my dreams until our next trip back.

From arrival to departure, our stay was uncompromisingly perfect. We were incredibly fortunate to receive a horizon overwater bungalow that was located at the very end of the sinuous wooden pier. The suite showcased incredible sunrise and sunset views whether situated in the clawfoot tub, kingsize bed, or upper or lower deck. The water was indescribably azure and snorkeling amongst the exotic fish and colorful coral could not have been more surreal. We could not recommend higher a day spent at the Mandara Spa. Aided by breezes from the blue sea and stunning scenery, the staff at the Mandara relaxed us into an unfamiliar calm. We would also recommend continental breakfasts spent at the resort. Bundles of bread and limitless varieties of fruit lined the tables. Dining off-premises for lunch and dinner offers an excellent opportunity to take-in the rest of this beautiful island. Our stay could never have been long enough and we hope that a return trip to this island paradise will come sooner rather than later.