Last Time Here
This was our third and definitely last stay here. This is an expensive high-end resort hotel that gives you the luxury of skiing on and off the slopes. But that's where the luxury begins and ends. Our check-in experience was terrible. It took over an hour, there were no bell hops available, luggage trolleys were difficult to come by, at best, the line at the front desk was chaotic and long, and parking at check-in was a disaster with double parking, abandoned cars and on and on. And kudos to the staffer who repirmanded my wife and son for taking our luggage up by themselves to the room after the long wait. She told them that they was taking the livelihood of the bell hops - after we tried in vain for an hour to get one's attention. Oh, and in addition to the over $500 per night for the two rooms to sleep my wife and our two kids, it cost $15 per night to park - not valet parking, but self service, and not particulalrly covenient.
Now to the room. The dishwasher left the dishes dirty. The pull out sofa bed was low-end and vey uncomfortable, the maids did not replenish the coffee, soap or shampoo every day, and they failed to vacuum every day. Oh, and they left dirty wash clothes in the tub, which leads us to believe the bathroom was not really cleaned.
Now for full disclsoure, it was the busiest week of the year - President's Week, but I think the American Ski Company, which owns the peoperty, probably knew that and certainly knew that they were booked solid, but still they failed to staff properly.
Third time, last time. I do not recommend this hotel. Next time we'll find other lodging to give us the luxury of "ski on, ski off."