Motel 6 Fairfield - Napa Valley, Fairfield

The only good thing about this hotel was the location. It is right off of I-80 and easy to get to. I requested a non-smoking room when I made the reservations through the Days Inn website. I was given a smoking room and I requested to change rooms. THe staff had no problem giving me a new room. However as soon as I settled into my new room, I had to move because the room had already been given to another customer. Because of all the room changes and the unorganized staff, I was late to the football game in SF. The rooms were worn and the bedding was in desperate need of replacing. The matresses are lumpy and not very comfortable. I paid $100 for the night and did not recieve my AAA discount although I was told at the time of reservation that they would honor my AAA as long as I showed them proof. THe front desk staff refused the discount even though I showed them my valid AAA card. I requested a late check out for 1:00 pm. There was a major car accident on the interstate which caused us to return late to our hotel after breakfast. Because I was 30 minutes late, I was was threaten with a late charge. The staff was extremly rude to me even though I apoligized for the late return to claim my belongings and explained to them the traffic on the freeway that was backed up due to the accident. Even after reminding the staff how understanding I was the night before when I went through 3 room changes, I was still treated very rudly becuase I was 30 minutes late checking out of my room. I requested a guest complaint card which I was told the hotel did not carry. Instead I was given a piece of plain paper and envelop and expected to write my complaint there to be had delivered to the manager. I opted to write the Guest Service of the hotel chain instead. I feared my hand written note to the manager would end up in the trash can. NEVER AGAIN will I stay at DAYS INN!!!!