Fairfield Inn Provo, Provo

I stayed there last year. To make a long story short, they charged us for an extra room. After 3 months of fighting with them, nothing was resolved. we had to eat the extra $100+ for the extra room that no one stayed in. I have never had a bad experiance at a marriott. This marriott is not owned by marriott, it is a private owner who pays to use the name.

Breakfast? Terrible and crowded. Lobby smells like chlorine day and night. Walls are so thin that any loud neighbor will keep you up. Toilet paper wouldn't be considered proper in a prison or a rest area. Room smelled like a dead mouse, but we couldn't find the mouse - it was pooled water in the A/C unit. A/C unit was from 1984 (not kidding). TV was tube Magnavox and the sound cut out after 15 minutes unless you hit it with something. Shower leaked under the tub onto the bathroom floor, but it was not a pressing issue for the staff, if you could find them. Free breakfast was limited to powdered eggs and a waffle machine, but there wasn't enough table space. Guests fought for a place to sit. Chlorine smell overwhelmed every breakfast, so I'm not sure what victory finding a table actually was. It's the worst budget hotel I've ever stayed in, in any state, by any company, ever. Mariott hasn't pumped any money into this motel. It is, in a word, awful. Even the parking spaces are so limited that you will be hard pressed to find a place to put a car you don't want dinged. Do not stay here. It's the first motel I've ever stayed at where I went out and bought my own toilet paper. Seriously, it's that bad.

Located next to a corporate park,close to freeway,nice area with newer restaurants and mall across the street.Very helpful staff,hotel quality room.An excellent value,as I usually find at Fairfield.

We love the always clean rooms, the very helpful staff-who go the extra mile-and the very convenient location-close to the BYU campus without being right in the overcrowded center. We have been to this location 3 times and have always been delighted.

The hotel is near shopping malls and restaurants and was close to our children who are students in the area. The manager was very friendly and caring when we had one incident where the bathroom light went out while in the shower. The continental breakfast was wonderful: Waffles, french toast, bagels, yogurt, hot cereal. Fruit and some drinks are available anytime. The beds were clean and comfortable. We got the AARP rate which made it affordable. It was quiet. We had a great time.

The a/c in the lobby, breakfast and pool areas was not working. We arrived at 11:30pm and found that we had been downgraded from the king room we reserved to a standard queen and the a/c didn't work in the room either. The serviceman had to be called in from home and he replaced the a/c unit while we waited in the room until 1:30am because the clerk would not put us in a different room. The general condition of the hotel was average or below, stains on carpets ect. Overall a poor experience and we will never stay at this property again. Look to the Hampton Inn or Sleep Inn right next door.