Luxor Hotel and Casino, Las Vegas

My wife and I just returned from our 2nd trip to Vegas together. We stayed in the pyramid in a spa suite. The room was very large and was very clean. Carpet and walls looked old but that is perfectly fine. For the amount of parties that take place in sin city the room was in very good shape. The spa in the room was absolutely amazing and we utilized it several times. Had 2 buffets a day included in our package was a very good deal. Was able to pay the resort fee (which is a given at most hotels so deal with it) with our player comps we received while playing at any MGM Resorts International casino. We did the 2 for $75 shows which was very cheap. We took in the Tournament of Kings dinner show and had tickets to Carrot Top but sadly he had to cancel 5 minutes into the show. He did appear very ill and he was very sorry and we were refunded all of our money. I cannot wait to go back out and see him next time. I would definatley stay at the Luxor again. The staff was very friendly and we never had to wait long at the front desk, bell desk, or the valet. I see some reviews where people say its too far of a walk to get to other places. It is on the south end of the strip but you should know that before you go to Vegas. You are going to walk no matter where you go and most people I seen in Vegas need to do a bit more walking and stay off the moving walkways. The walk between Mandalay Bay and the Excalibur is all indoors so you don't have to go into the Vegas heat. You can then easily jump from casino to casino. My wife and I walked the strip everyday to burn off some calories from the buffets and all the drinking. Overall we had a great trip and a great experience we got what we paid for and what was advertised.

We changed our room account to have a credit card on it, and my husband ask the employee if there was going to be any surprise charges or if they were going to hold some money, they told him NO. Later on when we were trying to see a show at another hotel, our card was denied. We come to find out that they with-held $300 on our card, which ended up maxing it out and left us stranded at the Rio. We called up the manager, and they explained what happened, but REFUSED to do anything about it. My husband was trying to be nice to her, and when that failed, he gave the phone to me. I argued with the woman for 20 minuets about the fact that her employee did not tell us anything about with-holding any money, at which point the manager told me several times "Well, that's not my problem." Finally she said she would call the bank and have them refund our money and that the hotel would pay for our cab ride back. Well when we got back to the hotel, that particular manager was gone, and the ones that were there did not want to pay for the cab, even though it was after bank hours and the money was not available to us yet. I had to argue with the manager in the hotel for another 10 minuets, before almost causing a scene. Aside from the Poor management and Terrible customer service, the room was small, hotel restaurants were very over priced and food was bland and mediocre, the bed was hard, and the elevators were confusing. I tell every one i know what a terrible hotel this is, and i do not recommend it for anyone.

My husband and I visited Las Vegas for the first time. I had made reservations over the internet; the price for our room was very reasonable. The room decor is outdated but we had everything we needed, beds, bathroom facilities, etc. Our view was okay but for what we paid for the room I did not expect us to have a fantastic view. The Pyramid Cafe was a very good place to eat; the employees we had interactions with were very helpful and courteous. The hotel is at the south end of the strip but it is close to the airport which I wanted because of the traffic congestion in the main part of the boulevard. I loved the outside of the hotel---the pyramid shape and the Egyptian theme and the beam of light which shone up into the sky at night from the top of the pyramid. The "Fantasy" show was fun, very classy and entertaining. There is a lot of walking involved but that goes with the terriotory. The pool area is large; we found an area to lounge in where it wasn't so crowded or noisy. This was a very nice and comfortable hotel for our first trip to Las Vegas!

It was our last night in Vegas and we decided to take in one more show. We decided on "Fantasy" at the Luxor. Well, we prepaid for tickets and had receipts of paying $150.00 for 2 tickets. We arrived early and sat by Starbucks for coffee, which was near the front of the Show. I told my husband that I would go and get the tickets. When I went into the Show, the guy told me I had to go to the Ticket booth outside the Show to get the tickets. The Ticket booth was not anywhere near the Show, so I had to walk down way further and waited in line to get the receipt turned into 2 tickets. After finally getting to the "front of the line" to get the tickets, the girl asked for my ID. I had left my purse with my husband over at Starbucks which was not anywhere near the Ticket booth. I was not at all happy at this point, so I asked her to show me where the receipt said that I needed an ID to turn my receipt into tickets. She said that the receipt did NOT state that, but that it was "their policy." I asked to see or speak to the hotel manager as this was totally bad customer service as it was not written on the receipt. Instead of getting the manager, she called the HOTEL SECURITY. Now picture this: I'm an old lady with my old husband to see a show and this idiot ticket taker (Miranda) calls security!!! I guess Miranda needs to feel she's in charge over a little old lady (me) and she can hassle me for NO REASON. Two security women come running up (out of breath thinking a very serious situation was going on) and they couldn't believe that they just risked a heart attack running up to see little old me asking for 2 tickets for the Show for which I had already paid $150 for them!!! My receipt showed PAID!! They both told me they couldn't believe that the ticket taker (Miranda) called Security for something this trivial. They told my husband (who arrived by this time wondering why it was taking so long to get the tickets) that they thought this was the most ridiculous call they were ever on and said they would have comped us if they could, but that they didn't have power to do anything to help me. I even went into a retail store nearby and asked them to call the hotel manager, and they tried, but the phone just rang and rang. They couldn't believe it either -- all the hassles I was getting -- and at this point I still didn't have the tickets to the Show!! Finally, someone named Jake came over and apologized and said that he was getting us (not giving us) front row seats. After ALL this hassle and harassment, they did NOT comp us -- we still had to pay $150 for the Show. The Show was okay but certainly not worth the $150/2 and definitely NOT worth all the hassle we went through to get into the Show. We even went to complain after the Show to the hotel's night manager (David) about our horrific treatment of the ticket taker calling security -- and refusing to call him when I asked Miranda to call the Hotel Manager, and he promised us a call back as to what the hotel was going to do, but lucky for us -- we didn't hold our breath. It was horrible to be treated so poorly especially after paying so much for tickets. There are plenty of other shows in Las Vegas and we've been to a lot of Vegas shows a lot of times and never had this sort of poor treatment. If it's their policy to demand photo IDs, it should state that on ALL receipts (which everyone there agreed was also wrong on their part), then I'd say stay clear of Luxor's ticket booth (Miranda has serious issues) and see another show at another hotel.

Folks, my wife and I just returned from Las Vegas. We stayed at the Luxor and it was just fine. These negative reviewers expect to be treated like the king and queen of Elbonia, I guess. They have impossibly high standards and expectations; these types will never be satisfied, so their reviews are automatically invalid as far as I'm concerned. I'm guessing that many of these negative reviews are 'plants' from envious competitors. The staff was unfailingly polite and helpful which make a big difference. The rooms were immaculate and quiet, also very important. From where I sit, Luxor's biggest problem is having to deal with rude, arrogant, overbearing and unreasonable tourists who are not hard to please, but impossible to please. Bottom line: we recommend the Luxor without hesitation.

check in was 3:00 p.m., we arrived at 11:30 a.m. the staff checked us in early at 11:45 a.m. the staff was very polite and helpful. the room was clean and had a beautiful view of the vegas strip, got a great deal on the chris angel show, had huge fun, will return to the luxor again.

Our pyramid "deluxe" room was the shabbiest hotel room we have seen in years. A television set with rounded glass screen, internet that required hanging a cable across the room to a small round table - no desk in sight - the large bed-side lamp did not work, towels were rough, pillows overstuffed foam, noise from the pool-side music system shook the entire room despite being 6 stories up, furnishings had not been upgraded in years, no refrigerator or coffee maker, room rate ridiculously high for the lack of amenities, and when asked upon check-out about our stay, and giving the person an honest statement, all we got was a "I'm sorry" for the disastrous weekend. Considering that the hotel wants the guests to be comfortable, stay and spend lots of money in their casino, restaurants, shows, and stores, they do a very poor job of making the rooms appropriately nice.

My wife and I visited for our honeymoon in November. We flew in late at night and had our room ready with little wait. The suite was exceptional and we loved everything about it. It was huge, very clean and absolutely perfect. We really have no complaints about this hotel, there is plenty to do in the hotel and we loved the food, buffet, casino and amenities. The only bad thing is that it was quite a walk down the strip to the other major hotels. But even that was okay because it meant we were able to walk the strip and really explore everything. Every part of our trip was pefect and we had no problems. We want to go back so badly, and we will soon I hope.

Room has no refrig & bath tub. My room was on 11th flr, facing the Strip. Great view. Minor problem w/ a clogged bathroom sink. Otherwise very happy w/ it.

We did the all-inclusive package and it was awesome! We went for our honeymoon and our room, attractions, shows and food were all included in our package. My big tip would be to stay in the pyamid! the tower and the pyramid were like night and day. Since it was our honeymoon, we picked a king corner suite. They did not have the room available our first night so they offered to "upgrade" us to the tower. We got to the tower and were very dissapointed. the room was dingy and the hot tub was just a plain jet tub in the bathroom. The room was obstructed by the parking lot and their was no view. After the first night, we told them we did not like the "upgrade" and would like our original king corner suite in the pyramid. That room was AWESOME. Bleive me the tower is NOT an upgrade. We love love loved the pyramid corner suite room. The hotub was in the bedroom and the view was fantastic. My advice is if you stay at the Luxor, stay in the pyramid. The shows were great and the buffett was excellent. The Luxor all inclusive package is the way to go!