The Westin Providence, Providence

On check out they wanted us to pay for calls to Kuwait..All the calls were when we left our rooms. Not sure if it was a mix up or staff making calls when we were gone...Very strange...

My wife and I booked a room for our 10th anniversary last month and the we felt completely unwelcomed from the checkin to check out. Service was as they say, "not with a smile". Asking for service was like pulling teeth. Simply requests seemed like a daunting task, like asking for towels to be brought the to room. We had to explain why we needed it and that there might be an extra charge for extra towels. We agreed to the charges, and it finally arrived 1/2 hr later. Needless to say, I was dry by then! We'll never stay there again. Will not recommend it to any of our friends and family. Despite the bad staff service, we still enjoyed ourselves in Providence. Great City, bad Hotel!

My boyfriend & I stayed at the Westin this past weekend for one night to celebrate my birthday. Although the hotel is gorgeous, I was a bit disappointed by a few things. First was the parking cost, 23 dollars per night to valet & 18 per night to park in the garage connected to the hotel (which is very confusing to find the entrance & there are no signs directing guest to park in that particular garage if they are not valeting..) The front desk clerks were very pleasant but once they get you're credit card in hand- beware. When I was checking in for a room I paid for in full in advance, the clerk almost charged me again for the room because he did not realize I had already paid for it. Then with no apprehension he charges me a $75 "incidental fee" which he states is just in case I charge anything which translated to me as just in case we broke anything. He alerted us to the fact that there was a snack bar and wet bar in the room which were both weighted so if we touch anything we would be charged for it. A little ridiculous if you ask me seeing that the snack bar is on the dresser and snacks could very easily be accidently knocked over and then you would be charged?! After checking in, we walked through the beautiful lobby and caught the elevator. We pressed our floor which was 9 not only did the number not light up but the elevator did not move. After a good 2 minutes we came to realize there was a card swiper on the other side of the elevator in which we have to swipe our room key to use the elevator (no one told us this..) Once we arrived in our room we were greeted by a pleasant odor of wood and paint (assuming this is due to the fact we were in the newest tower). Overall the room was nice, decent size, sleek flatscreen tv & a wonderful view of the city skyline along with the hotels front entrance. I loved the design of the bathroom, the marble countertop and the mirror along with our King size heavenly bed was to die for, never have I slept on a bed so comfortable. First issue we had with the room was the connecting door to the room on the left of us. Although ours was securely shut the guest in the room next to us must opened theirs (just as we did out of curiousity) and a major problem closing it back. They kept slamming and banging the door for a good 30 minutes then finally they got it to shut. (Tip: you have to lift and push). One other thing to point out is one of the towels in our room had a disgusting reddish brown stain on it. Once this was discovered we inspected the other towels to find that was the only one like that. My boyfriend & I both forgot our cell phone chargers so our cell phones died by 8pm that night. Remembering the front desk clerk had told us to feel free to use the room phones, we decided to use the phone to make a few brief calls (all under 3minutes- assuming they wouldnt be free). We had no idea what we were in for-- HUGE MISTAKE. When we checked out, I was given a $70 room bill acquired from using the room phone. One call to Mass for 1 minute was 9.45! An RI call for 2 minutes was 8.57! We were even charged for mistakenly dialing numbers without pressing the 9 first. They even charged us to call them, @ the front desk- 1.40! And they taxed each call! The front desk clerk was very quick to deduct the 70 from the already 75 fee "incidental fee" they had charged me at check-in without ever asking me how I would like to pay for the bill (which I ended up paying cash & still being minus 75 until they credited it back to me in the upcoming 2-3 days). This hotel was not what it was made out to be. You think you're getting a great deal on a wonderful room and you're actually not if you get a prepaid room they charge another 75 at check-in, you've got to pay for parking and everything they offer to you which seems to be complimentary is actually available but at a "nominal fee" in which the front desk is more than happy to charge you for.

Room was nice, but hotel staff was terrible. We were double charged for our room and then it took 2 weeks and 4 voicemails for the manager to call us back, followed by only a "discounted" credit. We booked the room at $166, then at the hotel we received a discount as starwood preferred guests. We paid our new bill of $155 (including valet), but later got charged for both the 166 and the 155. When we were finally credited back after numerous phone calls, the manager credited us only for 132 which was just the discounted rate, so after a couple more calls and unpleasant conversation we ended up stuck with the regular rate of 166 PLUS parking, even as starwood preferred guests. Will never stay here again after such aggravation.

My boyfriend and I came from Boston for the New Years Eve event and for our 3rd year anniversary and had a horrible time. The food was terrible so I did not eat. After the dinner there was to be dancing and all the DJ played was 70's music, when I put in a request he snapped at me and said no. Every person my age left by 10:30. The night supervisor told us we would only pay for the nights stay but when we went to the front desk to check out they said they could not credit us. It's been the worst experiance I have ever had.

My sweetheart and I reserved a suite, which was advertised as having "lots of windows". Upon arival I open the curtains and directly out side these windows was the roof and wall of the building next door. ABSOLUTELY NO VIEW. The minibar in the room was not stocked when we arrived. I called to the desk to have it stocked. When they came to my door with the items, they wanted me to pay for everything they were placing in the minibar. I didn't, and they took them back. The pool was closed and the bar closed early. They actually shut and locked the door as we were walking in. Extremely rude. When we were checking out the following day they asked us how our stay was and we responded "not very well". The receptionist didn't even look up, said thank you and we left. $350 later. What a rip off. The thing is that I live 10 minutes away and thought it would be a fun night out. I was wrong.

A very average hotel. Small rooms and tired. Walkway to shopping mall invited general public to walk around the hotel to just relax. Would not stay there again.

I LOVE THIS HOTEL... I CAN'T WAIT TO COME BACK.. I WILL ALWAYS CHOOSE THE WESTIN HOTELS WHENEVER I TRAVEL UNLESS THERE ISN'T ONE NEAR THE PLACE IM GOING TO.

i loved the location and the service was good. i rember when my mom took me here when i was 3 and i used to think it was the biggest thing i ever saw now that i am 27 my mom took me their again and it was awesome !!!!! i would so go back!

I LIKE GOING THERE ON NEW YEARS EVA THE BALLBOY TOM MAKES MY FAMILY FEED LIKE WE ARE WELCOME THATS WHY FOR THE LAST 5YRS AND ARE COMEING BACK