Hilton Long Beach, Long Beach

I can't necessarily that I did not like my stay at the Hilton Downtown Long Beach, but there wasn't anything overall that I enjoyed either. There was a lot of attention to the fancier details. Fancy pillows and smooth marble tiles in the lobby, as well as fancy pillows and the sort in the room. However there was little information given ahead of time that there is only wireless internet access below the tenth floor and hard line access on the tenth floor and above. An important fact I would have found valuable since I have to stay in touch with my work email while on business. Otherwise, the stay was pretty basic.

The hotel workers at this hotel are currently asking for a BOYCOTT. Management refuses to let them even discuss forming a union. Meanwhile they are overworked and paid less than a minimum wage. The hotel is open but you will likely have to cross a picket line and will listen to loud chanting from protesters on the sidewalk in front of the hotel. The boycott is organized by the workers and supported by Clergy and Laity for Economic Justice (CLUE).

I attended a planning meeting for a city convention at the Executive meeting center and stayed for two nights at the accompanying Hilton. The meeting center was beautiful, comfortable, well equipped, and the service staff was fantastic. The hotel was the opposite. I was told the hotel completed a renovation last year, but there was no style or class. The carpet looked like hand-me-downs from the Vegas Stardust in the early '70's. Nicely matched to the Oriental, African, and Modern art. My room was delayed being ready when I checked in at 5pm. When I got into the room, there was just one towel and no toilet paper. It took housekeeping almost 30 minutes to get some to me. Walls are thin enough to hear the next room's wake up call. There was wireless for an outragous charge. It's located on the outskirts of the harbor with no food or entertainment within walking distance. No concierge to help you find some. According to the valet, it's not wise to walk around Long Beach after dark. Hilton needs to take another look at this hotel. It doesn't live up to the standards I'm used to from the name Hilton.

I have stayed at Hiltons around the country and never have I stayed at such a dirty and run down location. I have stayed twice now and in both stays the carpeting in my room had so many stains you needed to keep on your shoes. The furniture was worn and stained. Housekeeping was nearly non-existent. I had to leave notes to get clean towels and glasses. They turned off the air when I was gone so I had to work in the lobby until my room cooled down. Food service was a joke. The food is over priced and disgusting. Staff had a million excuses but nothing improved.

I gotta say this hotel really was great! P.S. if you use SweetHotelDeals. Net for booking this hotel they usually have some pretty good hotel deals at this time of the year!

Absolutely love this hotel; everyone from valet, to bell desk, to front desk to rest. are extremely customer oriented.

Stayed here recently, and this hotel was located right off the highway, and walking distance to all the major attractions. The price wasn't bad (for a Hilton), and the employees always had a smile on their face. Rooms were immaculate.