Hyatt House Cypress - Anaheim, Cypress

I'll start with what I liked. For being 20 minutes from Disneyland, the AAA rate of $107 per night for two doubles and a double sofa bed with a decent thick mattress was a wonderful price. There is a small kitchen area with a full-size refrigerator. Also a regular range for cooking. Breakfast was included in the price. There was plenty of parking and it is free. It is also close to Costco if you are looking for the best price on gasoline. All of that was great. Now for the not so good. We were there for three nights. They never served waffles at breakfast much to my kids disappointment. Biscuits were over-baked for the biscuits and gravy that they offered on one day only. Fruit was not at all naturally sweet. The first day we were there the coffee was pretty bad. There are no pastries. The scrambled eggs and sausage were decent. There was an Asian breakfast offered but I didn't try it. There were the other normal breakfast items offered but nothing outstanding. However, the people working in the breakfast area were very polite. The very worst thing about this hotel is their internet service. The directions for getting online were not very clear and when we finally figured it out, a screen pops up that says there is a limit of 250 people on the internet and to try again later. Got this message multiple times -- even at 3:30 AM. So, if you need internet for work or your kids homework, I would not suggest you stay here. We finally managed to get one laptop on their wi-fi half way through our trip and another laptop on at the very end of our trip. You can always use the hotel computer in the hall, but I never like to use computers in public places when I need to enter a password. Hotel staff were not at all helpful with the internet. This is the worst I've ever experienced. You cannot even use an ethernet cable in your room to get on the internet as it is wi-fi only. Room service was fine the first day we were there, but the second day they did not come to our room and we had a lot of wet towels. We had to get more from the front desk after we got back from Disneyland around midnight. The rooms were reasonably nice but there was a torn place in the carpet in our room. Television reception was pretty bad. You had to wiggle the cable to get a clear picture on one TV and my son said it didn't help to wiggle the cable on the other TV. I don't think the channel selection is very good either. They say they have a small market so you can buy things and not go to the grocery store. That is nonsense. What they have is very limited and they didn't have bottled water -- they were probably out. My husband and daughter thought the hotel water tasted funny. If you need to find the laundry room, you will have to ask because there is no map in your room to tell you where to find it. If you are looking for a comfortable, clean, affordable place to stay not too far from Disneyland, then this is a good choice. If you want a really good breakfast and working internet and TV, don't stay here. This hotel does not live up to the Hyatt name.

This hotel is not gay friendly. I have only been staying at this hotel for 2 of 6 days that I'm scheduled to stay when my partner & I encountered some racist patrons. The thing that was upsetting was that we went to the hotel bar to enjoy ourselves and hotel staff allowed these patrons to go on and on making comments about us and when we could no longer take it we confronted them. Who do u think hotel staff was ready to remove, of course us over them. I now have 4 days left at a hotel that I am supposed to feel secure at but as of now I feel like a prisoner knowing that the staff will remove us before anyone else because of our sexual preference. I do hope that they find a way to change this so that they can care for all their patrons equally. DeAna L

Absolutely loved this little suite. After a three day rather grueling bus tour in California, we arrived at Cypress and were absolutely amazing at the clean, pleasantly decorated suite we had. We both loved it, loved the french doors on the bedroom, the balconies overlooking the courtyard and were completely amazed we could get so much for so reasonable a price. In the morning we had coffee on the balcony, listened to the waterfall/fountain below and then went downstairs and had a nice hot full breakfast, free of charge, in the courtyard. We both were amazed and so happy to find this great place. We will look for this hotel anywhere we travel and would certainly recommend it and already have to family and friends. We wished we had come here sooner instead of staying in other Marriott hotels with just a room and were sorry to have to leave so soon. But we will definitely come back. It also was not far from the interstate, attractions and stores and restaurants. Joyce

I flew in and was shuttled to Woodfin Hotel. The front desk people seemed inexperienced and slow. I was booked for the second floor, and my room was lackluster. The linoleum floor looked 80s and the sofa couch was a bit faded. The sofa cushion's zipper was broken. Their soaps melted easily when wet. The toilet flooded on more than one occasion while we stayed there and we were told we could use the restroom in the front of the building. I'm sorry, but I am a woman and I don't do my dirty deeds in public restrooms. The maintenance guy came in and worked on the toilet, but left it wet. He didn't speak any English when I asked him if he could have someone bring in fresh towels. I don't like people going in my room when I'm not there, so I prefer to have my towels delivered to me upon request. However, this was an inconvenience so I went ahead and just called the front desk to do it. The breakfast buffet was also dry. The scrambled eggs were overcooked and had a slight seafood aroma, the hashed browns were too toasted, and one day we had do-it-yourself waffles that weren't that great tasting either. The coffee tasted slightly burnt.