Sheraton Suites Country Club Plaza, Kansas City

At first glance I noticed that the rooms were a little outdated. But the worst part came when when I checked the bathroom and I found poop in the toilet. My husband went down stairs to talk to them about it. The housekeeper came in with an attitude and told my husband all he had to do was flush the toilet. That was totally unnecessary. The whole point was that we'd like a clean sanitized toilet. Also the daytime staff were rude. The only thing I liked about this hotel was it's location. Not gonna go there again!

My stay here was alright. I didnt like the food and if you ask me its much to expensive. I had to pay for my stay and then everything else was extra. FOOD, PARKING, ECT. I have been to many hotels and I honestly did not enjoy this one out of all of them(besides the super 8 hotels). I have been to hotels where many people would cringe but in my mind it had much more purks than the Sheraton. I just am not a fan of this hotel.

best hotel ever...i loved it! best place to stay because it is so close to all of the shopping...it's right on the plaza. i definitely recommend this hotel!

Sheraton Suites is one of the best places to stay if you want a romantic weekend away from home. The room was elegant and the location is amazing! Directly in the Country Club Plaza. Plenty of shopping, restaurants, movies and clubs. Perfect!

Reasonable rates and great location. You couldn't ask for a better place to stay on the plaza. I stayed here for a business trip and I was very comfortable.

The Sheraton is conviently located on the plaza, nice accessible parking gargage allows you to get on and off major streets without getting lost. The hotel is clean, decorated in a contemporary fashion that is tasteful and inviting. We had fun, yet didn't feel like we had to spend the majority of our funds on he hotel, rather we could walk across the street to the Cheesecake Factory, PF Changs and spend our time shopping on the plaza rather than driving. Hotel bar is fine for a nightcap after spending the evening in Westport and Staff are friendly.. common for a Midwestern City.

good value-if you book through yahoo, within walking distance to shopping and great restaurants within country club plaza. The beds were as sleeping on clouds!!!

First, be advised that if you try to book this on the Starwood website, they want you to pay in advance for the whole stay, and it is not refundable. I went on their site a week ahead of time and had a rate of $142.00 plus tax and plus fees. After our plans solidified, I went back on the website a week later and the rate was $174.00 plus, plus. We called about this and they said it is like an airline where the later you book, the higher the rate. Interesting thing was that we were on the top floor (18th floor, club level) for three days and nights and I only saw one family and a 20's something couple who were not at all concerned about the satellite tv going out. This hotel was not full. If you are used to staying in an Embassy Suites, this will be a great disappointment. We had two rooms with two TVs (annoying that our kids could change the channel on our TV and likewise we could change theirs with our remote) but we were totally cramped. The fold-out couch let the sleepers there stare straight into the French doors to the "master" bedroom which was so small you could hardly walk around the bed. Our kid's couch bumped into their TV when it was folded out, so it was impossible to walk through that room (like to run from a fire! if one happened) without folding up the couch. The had a nice valet, but he was the only one. He drove us down the country club strip twice. But don't count on a regular shuttle at this hotel. We got caught in the rain, called for the shuttle and it never came. Paid a cab to take us 4-5 blocks in the pouring rain back to the hotel. Basically, the people are real nice, but they are understaffed on all levels as far as we could see. Don't expect them to answer the phone except after the 20th ring or so. I did an experiment with my room phone and cell phone to see which one they'd answer first. Called on both simultaneously and it didn't matter. When the guy answered my cell phone, he said something like "I suppose this is the other half of your experiment." On the second day, we confirmed that no matter now high we turned the thermostat, our air conditioner never shut off (even when we turned it to 80). To their credit the two nice engineers fixed it after two trips to our room. The toilet seat was falling off. The bathroom had the constant smell of sewer gas. The little refrigerator froze our doggy bag hamburger rock solid in about half a day. They leave the liter size bottles of water in your room with the little note that they cost $5.00 apiece. The parking garage (which is your only choice here) is like $12.00 per day, or $17 if you want valet parking. Today before we left, I visited the restaurant/bar while the family was packing. Just wanted a cup of coffee (self pour at the bar). The nice lady asked me if we were going to eat break fast there, and if so it was free. Otherwise $2.00. I paid the $2.00.

I stayed at this hotel for my 21st birthday so that I wouldn't have to drive home after a night of parting on the plaza. The first room I was in had a dirty bathroom and sofa. The lamp shade was melted and the air conditioner duct was falling off of the wall. After calling the headquarters I was changed to a room with a balcony (if you can call it that). The second room was much better but not worth the money to stay there. I would have to say that this is one of the worst hotels on the Plaza.

It just worked out fabulous to be in the heart of Country Club Plaza for the dining, shopping & entertainment. The night life is hopping!