Excellence!
By A Yahoo! Contributor, 09/19/05
I enjoyed another tremendous weekend with Embassy Suites! I don't usually write hotel comments, but as I searched for a phone number to call to book an event, I noticed your review page and decided to give my notice of excellence.
Well... the food fabulous, the service expedient, the high standard and quality of cleanliness, conveniently located malls and exit off expressway were simply wonderful, the complimentary cooked to order full breakfast was wonderful. I could go on and on... I loved the rooms size, refrigerator, wet bar and microwave, but mostly the face bowel in the bedroom, plently of mirrors throughout the suite and the door that seperated the living from the bedroom.
If I could say one thing to enhance your current quality of excellence, it would be to improve upon staff friendliness. I only experienced one encounter were eye contact was meet with a warm smile and a good afternoon. I believe she was in management.
The staff seem to be simply going through the motion until there shift was completed. Maybe some employee insentives or bonus.
Thank you again for your service of excellence!
