The Palms Hotel and Spa, Miami Beach

TERRIBLE EXPENSIVE SERVICEEE!! MEAN EMPLOYEEESS!!! WE GOT YELLED AT FOR HOLDING THE BIRDS!! WILL BE REPORTING THEM FOR OTHER ISSUES!!!

This is a nice relaxing and beautiful place but my cousin and I woke up to bed bug bites almost every morning.

the food was awesome, the rooms were great. a little small but wonderful. i loved the shower and having aveda products were awesome. only not so great thing was the front desk. not very helpful. but overall i would go back again. i just cant get over how fabulous the foods was.

If you are traveling alone, can stand very small rooms (willing to walk over luggage on the floor) and stand some noise from events/wedding bands until around 11 PM (during week and weekend) - then it's fine. We tried to stay here for a nice long weekend unfortunately had a bad experience. The rooms are clean but very very small (smaller than NY standards), and have serious noise - do NOT accept a room near the elevator or you will hear every conversation. Anything facing sea view unless it's above level 6 will have serious band/event noise until late. They don't give earplugs. The front desk managers are not helpful and actually quite rude. I wish I could give better reviews but it really was quite miserable. I would go elsewhere for the same price.

We booked the Palm Hotel and Spa after cancelling the Royal Palms Hotel and im so glad we did. This was a lovely hotel and would highly recommend upon my experience. It was a bit futher away from Ocean Drive scene where all the bars and restaurants are but only a few mins in a taxi or 20-25 min walk so we didnt see that a problem. The hotel had its own little beach area which felt very private and peaceful, just what you want if you need a relaxing holiday especially for couples. The pool area was very nice too with drinks and bar food being served all afternoon. The decking areas was very comfortable with big sofas and cushions with background soothing music with candles glowing, very romantic in the evening. There was also a restaurant which we ate in twice as enjoyed it so much. There's also a bar where you can also have few drinks in evening. The rooms very really spacious and very clean, huge walkin closet which us British are not really used to so this was a bonus for me, loads of space to put my dress, shoes and bags:) On the downside things were quite expensive but i found everywhere in the resort was fairly expensive but suppose what the hell when your holiday!! Everywhere added service charge and tax but that's Miami as a whole and something we got used to so if you havent been before then be prepared! Overall I rate this hotel 10/10 and would highly recommend.

If you are concerned about your personal health and safety and that of your loved ones, then please read the following letter below regarding BEDBUGS and POOR CUSTOMER SERVICE at this hotel: March 23, 2008 To Whom It May Concern: The purpose of this letter is to immediately address the bedbug problem that exists in your hotel premises – the Palms Hotel in South Beach Miami, Florida. My sister and I checked-in on Thursday, March 20 and scheduled to stay until Monday, March 24. Upon our arrival and first night’s stay in room 511, we truly enjoyed the service and ambiance of the hotel. As a matter of fact, we were originally scheduled to stay at the hotel across the street – Habana Libre – but decided to spend a bit more to obtain a better vacation experience. After the first night, my sister woke up the next morning itching and found red spots on her calves and ankles, which developed into itchier swollen welts throughout the day. At first, we were not sure what had caused it but decided to do some research when she discovered more of the same bites throughout her body the morning after! Sure enough, pictures of bedbug bites online closely resemble the ones found on her legs and body. Our strong suspicion is that the long light blue body pillow (which can be found in every room in this hotel) is thriving with bedbugs. She used the pillow to elevate her legs due to a recent knee injury. We immediately called the front desk and spoke with the acting hotel manager about our situation. To my surprise, the first question he asked was, “Have you told anyone about this?” Personally, that is not exactly the response I expected to hear from a hotel manager who is truly concerned about his guests. And despite his apologies, I did not feel that he had a good grasp of how devastating the situation was. I had to come down to the front desk and personally ask for him. To top that, there was no call to action and no effort to go above and beyond for the customer. I had to request for the uncased pillows to be removed from the beds and the sheets completely changed in our new room. I was also informed that neither of you will be available until Monday morning, which frustrated me even more. We transferred from room 511 over to room 327 – from our preferred king bed to two double beds and on a lower floor. Having to pack up all our stuff two days before we check-out was an extreme inconvenience and a complete waste of time. As a result of this, our plans for Saturday night were ruined and I am now sitting in the hotel room writing this complaint instead of having a good time! Most importantly, my sister is now suffering from constant itching, and worse, from public embarrassment. We are both completely uncomfortable with sleeping in your beds with fear of waking up to the sight of our bodies tattered with bedbug bites. I noticed that there are a lot of families with young kids that stay at this hotel. If I were a parent, I would be extremely concerned for their health and safety. This vacation did not turn out to be an enjoyable one and we are both honestly disappointed to say that it is because of our aggravating experience here at your hotel. I regretfully yet respectfully request a full refund of my entire stay here. Also, I strongly suggest that those light blue pillows be removed from all hotel beds and have all pillows encased. In my opinion, it the least you can do in an attempt to alleviate this terrible situation. Bedbug-infested beds coupled with bad customer service can quickly leave you with a tarnished reputation in the hotel business. Please reply to this letter by contacting me at (xxx)xxx-xxxx at your earliest convenience. I hope to hear from you and have this resolved prior to our check-out on Monday morning. Respectfully, Anonymous Palms Hotel Guest

I highly recommend this place for its great service, live music, swimming pool,hammocks and a great bar. Downtown is just a walk away. The beach is right in front of the resort.

The palms has a quiet, understated elegance with all the comforts and amenities to make it a relaxing tropical oasis. I'd like more menu options, but the food was reasonably priced and the quality was worth it. Room and valet service was exceptional as well as the front desk staff. Rooms are very comfortable, though coffee makers and a more modern bathroom needed. Poolside service was outstanding. What a ocean-front gem away from all the hoopla! I'm looking forward to visitng again real soon.

Beware! Don't have your wedding at the Palms!!! Myself and my finance had a horrific experience in our dealing with the Palms. I have never witnessed a so-called high-end venue demonstrate a completely non-responsive, incompetent, devoid of any professionalism and plain out arrogant. We had the unfortunate pleasure of dealing with Sheila, the Palms Wedding Coordinator. Beware! She is a the most pompous, argumentative, insensitive and completely lack of any human characterisitcs. Not only did we try repatedly to get in touch with any of the staff at the Palms for 2 months, only to get the run around. Once we did manage to get a hold of her, she was completely condescending and demonstrated a holier than thou attitude towards us. She even managed to yell at my finace like we were inconveniencing her. It's a shame that a well reputable venue like the Palms has a behemoth at the helm. Good luck if you don;t heed this warning!

likes: was the location on beach the hotel room and just being in miami dislikes: nothing really money and walk alot but overall it is a great hotel