Unresponsive in the extreme!
By A Yahoo! Contributor, 12/1/10
I had a problem with the Howard Johnson - Detroit Metro Airport and the shuttle service they use for their "Lodge, Park & Fly" package. I was ripped off by the shuttle company (Hotel Connections, Inc.) and the motel was unresponsibe to my complaints, both by phone and certified mail. So I complained to the parent company, Howard Johnson International, Inc. A Ms. Tara Efraimson in Customer Care merely referrd me back to the local motel, because "Each Howard Johnson facility is independently owned and operated by licensees." So traveller beware: HoJo's doesn't stand behind their product despite the fancy sign out front. Their brand name apparently means nothing to them. Old H.J. would be ashamed of what has become of his good name. And as for any Detroit Metro Airport motel that uses the Hotel Connections shuttle service: my advice is to stay somewhere else or use a cab instead.