Beautiful setting but Poor Service
By A Yahoo! Contributor, 1/7/07
We stayed at Cape Panwa for 10 days with our 4 year old daugther. The location is quiet and the setting is beautiful. The beach always had chairs and the pools were very clean. The room was clean and had all the necessary amenities + a lovely balcony. The Breakfast display is very good but in general the food (be it Thai, French, Italian, or Continental) is slightly dissapointing. We have been living in Italy for a while so we might be difficult to please on the food side. We were however quite dissapointed on several occasions with the service. The staff speak English poorly to a point that causes confusion and dispair. We waited for 30 minutes for a milkshake to come (and with a 4 year old that is a long 30 minutes); we had staff hang up on us while waiting to hear wether our laundry was ready or not. I tried to rent a movie (as it poured rain for 4 days) and was first asked by the receptionist if I wanted to move rooms, then when I said no, I was asked if I wanted a wake up call, followed with a second person coming to my assistance to show me a list of possible movies only to find out that I could get the movie the next day. The rooms were rarely ready and clean before the afternoon. If the service were to improve (and the manager did say that he had a problem with many new staff who had just begun) this would be a perfect holiday.