Holiday Inn Exp Stes Downtown, London

This was a very typical hotel, rooms were small with nothing special to note about them. Staff were polite but not friendly. The free breakfast was close to inedible. I am headed back to London next week, I will not be staying here.

Both good and dissapointing! Good because the room is very neat and modern - LCD TV, new furniture, etc. Excellent location. Dissapointing because the staff will try to nickel and dime you. You even have to pay to park in the back parking lot, which wouldn't be the end of the world if you didn't have to arm wrestle someone to get a spot! We came to check out the rates and had a coupon for 20% off. The staff said they never heard of the coupon but were going to give us some discount. We told them to hold off since we couldn't check in anyway till 4pm. We walked out and walked over to tourist centre to get some info. 10 mins later we returned to find 4 people standing at the counter. All of a sudden, the room rate jumped by $10 and to the mention of the coupon the manager Dyana seemed to have a sudden memory blackout and said she was never going to give any discount. Family standing next to us was given a spiel that they have to pay extra $15 since there are 4 of them and they are sharing a room. In a nutshell - go to Delta London Armouries, Sheraton or Radisson. You will get a much better deal and much better service then this joint....