Ups and Downs
By A Yahoo! Contributor, 3/5/09
Fantastic spacious suites ( was actually built as a condo, didn't sell, so they converted to a hotel ) so all the wonderful attributes you would expect in a luxury condo.
However, the front desk staff were the worse we have ever encountered, extremely rude and erogent. Our reservation was for early check-in, we arrived at 3:30 p.m. (which in most hotels is not early) and got supreme attitude from the girl on the front desk. Went for dinner in their restaurant which was also a disaster. Limited menu and unimaginative. Upon return to the front desk a second young lady took our wake up call with the same snobby attitude as the earlier one.
On a super plus -- housekeeping was fantastic. Extra towels, no problem. Iron broke, replacement in 15 minutes.
Get rid of the rude and arrogant women on the front desk and you will have a world class hotel.