Super 8 Chesapeake Greebrier, Chesapeake

When we got to our room, the phone didnt work. Each time we spoke with the front desk, we were told we needed to pay a deposit for the phone(in different amounts)which we had already done and we were made to feel like we were incompetent in the use of a telephone. About 2 hours later, we were brought a phone from another room. I paid for my reservation with a credit card upon checking into the hotel. I paid a ten dollar deposit for the telephone IN CASH. The guy behind the desk asked several times if I wanted to use my card for the deposit and each time I said no I would pay cash, and I did. When checking out two days later, I was informed that I had an additional $5.90 to pay for the phone usage which I paid IN CASH again. The same guy asked if I just wanted to use my card, I declined. My receipt reflected that I paid cash for the phone usage and my card paid the room fees. Three weeks later I realize that my card balance is not as it should be, so upon investigating I discover that this hotel has a $10 hold on my card dated July 1, the day I checked out! Naturally I call the hotel, who miraculously has no record of an additional $10 being put on my card. Now the burden is on ME to prove to THEM that someone indeed placed a hold on my card and they need to release the funds. I will NOT stay at this hotel again!Also, when the bed covers were pulled down I noticed how ratty and stained the mattress was.