Great Set up, but lots to improve on!!
By A Yahoo! Contributor, 5/10/11
The Bad: The TV's (3) did not work when we arrived or the air conditioner. We were told the hotel is conserving energy and the air conditioner only works when someone is in the room. This was completly unacceptable for us. We were travling with 3 young kids that were not use to the heat. When we asked for hair spray and lotion, we were told to go to the lobby if we wanted lotion and we had to buy the hair spray. Their store is a joke. It costs me $32 for 5 pops and 5 ice cream bars. We had to repeatedly remind the staff that we were a family of 5 and to leave enough towels, shampoo and other things for us each day. The light on the celing fan didnt work and it took them until the next day to fix, which they did while leaving the fron door wide open. There were never enough towels by the pool. When the BBQ didnt work, we were told to come to the lobby and they would give us something to make the BBQ work. The door was very hard to open. We had to kick it sometimes just to open it. The hotel advertises for long term stay, but no dresser for your clothes and 1 tiny drawer in the bathroom for things. The pool in tiny. We were told that appetizers would be served each week night and they were only served 2 night we were there. There were a couple of days that our rooms were cleaned but it did not look like the floors were vaccumed.
The Good: The set up of this hotel is great for families. We had our own bedroom with doors that closed for a little privacy. A full kitchen and two full bathrooms. The BBQ was nice as well. There was a security gate and you needed a room key to get past in. But you could walk right by it. Each morning, a full breakfast was provided. The food was great and several things to choose from and the staff made sure that everything was stocked and didnt run out of anything. 2 of the nights we were there, they served appetizers and beer. The food was not as good, but better than spending more money going out for dinner. The staff who fixed our TVs and light were very friendly. Checking in and out was very easy. We loved the location. It was only about a block from the strip.